Senior Travel Counselor
Carlson Wagonlit Travels
Total years of experience :13 years, 11 Months
.
• Reservations & Ticketing : Monitor and Analyze all corporate bookings, receive and action all reservations requests received by email or phone within agreed 4Hours SLA time, Pre & Post Flight checks (Queues) / Seat / Meal Request / Transfers / Meet & Assists / Hotels and any other services. Handling of Ticketing request as validation / revalidation / re-issue / EMD / XO / VXO for passengers
• Fares & Tariffs: Ensuring accurate fare quotes and reporting any clarifying any discrepancies with respective GDS / Airlines follow Fares and Taxes. Ensure coordination with concerned department such as Meet & Assist or Forex etc. Assist other Travel Consultants with Ticketing & Accounting procedures including methods of minimizing debit advices. Ensuring of issuing tickets on all deals applicable.
• Reporting of Accounts: Ensuring all Documents Cash / Exchange Vouchers / Tickets Reissued / Others Coupons are Reported timely. Liaise with Accounts Dept. regarding refund authorities / reissue authority etc.
• Working on Online Booking Tool queries (OBT queues management)
• Dealing with travel inquiries from High End Corporate Clients.
• Well versed with the working of GDS (Galileo and Sabre) with experience of managing the Corporate & Leisure travel of the clients.
• Working on GDS Galileo and Saber to get the better rates, managing queues.
• Well versed with Ticketing part, Reissue, Exchange, Raising EMD and queue Surcharge.
• Making Hotel Reservations on GDS with Client Negotiated Rates and CWT deals, all around the world.
• Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.
Hotel Reservations
• Taking care of GDS hotel reservations processed online by B2E and B2B clients.
• Promoting Hotel Chains like IHG, Hyatt Hotel Corporations, Four Seasons, St. Regis, Marriott Group and other Famous International Hotel Chains among the clients, worldwide.
• Give recommendation and assist clients for accommodation inquiry through email and phone call.
• Liaising with hotels and suppliers to provide guests with hotel availability and offer alternate options.
• Handling cancellations, No-show waivers, complaints and other reservation statuses.
• Participated in various on-site inspections, on invitation.
• Establishing and maintaining strong relationships with Destination management companies and hotels
• Ensuring timely delivery of excellent service & high level of customer satisfaction
• Ensuring that business opportunities and revenue growth is being maximized at all times
• Monitoring bookings & rates parity on all online booking Portals.
• Working experience of online distribution channels such as Tourico, Boookings.com, DOTW, GTA etc.
• Reservations & Ticketing: Assisting One-world Airlines with queries regarding British Airways Ticketing and coupon status. Voluntary/Involuntary reissues.
• Fares & Tariffs: Handling queries from Travel Agents across the globe regarding promotional fares, assisting Travel Agents with queries on fare quotation, Raising EMD, explaining queue surcharge. Helping in reissue and date change, Manual Fare Construction, Voluntary/Involuntary reissues during flight disruptions. Special Service requests, adding Infant, Infant Turning 2 Mid-Travel, Seat Assignment etc.
• Assisting Travelers with queries regarding baggage, meals, seating, meet and assist requests and other general queries.
• Assisting passengers at the time of flight cancellation and delay, helping in rebooking on alternative flights.
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