Housekeeping Supervisor
clemenceau medical center
Total years of experience :15 years, 5 Months
-Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas, for cleanliness - Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
- visiting patients and get feedback about housekeeping
- Ensure compliance with safety and sanitation policies in all areas
-takings rounds randomly in all areas of hospital
-Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas, for cleanliness - Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
- visiting patients and get feedback about housekeeping
- Ensure compliance with safety and sanitation policies in all areas
-takings rounds randomly in all areas of hospital
• Clemenceau medical center Maamari street-hamra
April 2011 - present
Company website: www.cmc.com.lb
Job title: Supervisor patient service
--Supervise support staff with supervisory duties including instructing, planning, assigning work, reviewing work, maintaining standards, coordinating activities, selecting new employees, completing performance reviews, allocating personnel, acting on employee problems, recommending employee discipline, discharge and salary increases.
-Lead, coach, and develop representatives to ensure patient phone calls regarding medical billing receive excellent service
-Make sure that the patient had a good service
-Perform job activities in ways that are respectful, courteous and responsive while interacting with patients, visitors and co-workers.
-Greet patients entering establishments
-Understanding of patient billing and insurance statements
-Assisting representatives with questions on billing policies and procedures
-Working knowledge of processing credit card payments and checks
-Ensure accounts receivable follow up is done in a timely manner
-Lead a team of patient service representatives, billing office assistants and special projects
-Monitor incomings calls and provide feedback to patient service rep
-Respond to clients both verbally and by email regarding any billing calls
-Prepare and/or process a variety of documents, various other records, reports, memos and correspondence.
-Set tables, trays according to type of food ordered and the hotels service standards.
-Accurately records, pre-checks and picks-up all food and beverage orders.
-Check in with guests to ensure satisfaction with each food course and/or beverages.
-Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
-Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
-Check with the guest regarding the satisfaction of the meal.
-Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
-Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Platinum comet dawra-lebanon
Summer of 2008 Job title: waiter
-a catering company
- team work to get a good service
• Crowne plaza hotel& resort hamra -Beirut
October 2007-july 2008
Job title: Commis chef
Company website: cpbeirut.com
Accurately measuring meal ingredients for the Chef de Partie.
Preparing meal ingredients, which includes seasoning of different meats as well as washing, peeling, and chopping vegetables and fruits.
Preparing basic salads and sauces as directed by the Chef de Partie.
Receiving deliveries and verifying that all ordered items have been delivered and are of good quality.
Taking inventory of restaurant supplies and notifying the supervisor of low or depleted supplies.
Discarding all expired and spoiled food items stored in the stock rooms, refrigerators, and freezers.
Performing basic cleaning duties and ensuring that work stations are properly sanitized.
Plating and presenting meal items as per the Chef de Partie’s instructions.
➢ Key skills
• Work based skills
- Strong communication skills
- Working well as a team
- Showing initiative and solving problems
- Good at meeting deadlines
- Good experience using Word, Excel and powerpoint