Operations Manager
Fox Delivery
Total years of experience :12 years, 4 Months
* Design, implement, track, and review operational processes and strategic initiatives for the Operations Department to ensure compliance with company strategy / objectives, profitability, and premium quality of service to customers;
* Implement preventative / corrective actions in the event of non-conformance observation to strategy &objectives;
* Manage and resolve risk / conflict issues that may arise;
* Design, implement, and monitor customer service performance and satisfaction reports / surveys;
* Review and analyze data and costs in order to measure success in meeting short and long-term objectives, including exploring new and innovative ways to reduce cost and increase profit;
* Plan, direct, and coordinate the activities of receiving, organizing, and delivering shipments;
* Work to oversee and improve day to day operations including, but not limited to, issues and reporting;
* Maintaining and implementing the procedures required to improve quality, productivity, and efficiency in all daily operations;
* Work to improve equipment reliability and overall equipment effectiveness.
Worked at Delivery Co as customer relation officer