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Mohammad Wahidul  Alam, Customer Care Representative

Mohammad Wahidul Alam

Customer Care Representative ·Banglalink Digital Communications Ltd Bangladesh

United Arab Emirates

Master's degree, Finance & Banking

Work experience

Total years of experience: 1 years, 3 months

Customer Care Representative

May 2017 - July 2018

Banglalink Digital Communications Ltd Bangladesh

Bangladesh

May 2017 - July 2018

Trustworthy and Energetic Customer Service Representative with 1+ years of experience. Handle 190+ inbound calls per day, answering customer inquiries and resolving complex issues. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

International Islamic University Chittagong.

August 2018

August 2018

Master's degree, Finance & Banking

Bangladesh

Premier University Chittagong

March 2017

March 2017

Bachelor's degree, Finance

Bangladesh

GPA (point): 3.19 out of 4

GPA (point): 3.19 out of 4

Kulgaon City Corportion College

June 2011

June 2011

High school or equivalent, Business Studies

Bangladesh

GPA (point): 3.70 out of 5

GPA (point): 3.70 out of 5

Board : Chittagong

May 2009

May 2009

High school or equivalent, Business Studies

Bangladesh

. Year of Passing :
View attachment

Skills

A+ CERTIFIED
Beginner
A+ CERTIFIED
Beginner
BANKING
Beginner
BANKING
Beginner
BASIC
Beginner
BASIC
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
COMPUTER HARDWARE
Beginner
COMPUTER HARDWARE
Beginner
COMPUTER SKILLS
Beginner
COMPUTER SKILLS
Beginner
CUSTOMER SUPPORT
Beginner
CUSTOMER SUPPORT
Beginner
MICROSOFT ACCESS
Beginner
MICROSOFT ACCESS
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner

Languages

English
Expert