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Mohammad Zakir Shaikh, Sr. C2C support coordinator

Mohammad Zakir Shaikh

Sr. C2C support coordinator·Fetchr

Egypt

Bachelor's degree, Commerce

Work experience

Total years of experience: 14 years, 6 months

Sr. C2C support coordinator

May 2016 - Present

Fetchr

Cairo, Egypt

May 2016 - Present

• Coordinating all details of assignments, including arranging delivery within UAE/KSA using ERP program and GPS service.
• Processing payment reimbursements, and handling client and provider requests.
• Creating and scheduling orders according to client’s location and timing.
• Assisting in tracking shipments and providing alternative information.
• Excelled at customer service, time-management, and the ability to multi-task efficiently.
• Learned the skills of business communication, and to be at ease with speaking with all levels of professionals.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Marketing Executive

November 2011 - March 2016

Al Taaj Electronics

Egypt

November 2011 - March 2016

• Developed marketing plans for new products.
• Travelled each province in Egypt and met and cracked deals with market’s leaders.
• Examined sales data and analyze market trends.
• Conducted research and analyze all aspects of P.A. system industry including competition, market trends, new technology/products, etc.
• Interpreted syndicated data and met requests from business clients.
• Managed and reported marketing budgets.

Company industry:
Industrial Production
Job role:
Marketing and PR

Education

Manav Bharti university

January 2011

January 2011

Bachelor's degree, Commerce

India

Senior secondary school - National Institute of openNational Institute of openCairo University

January 2005

January 2005

High school or equivalent,

Egypt

courses: Arabic language Diploma - Al-Azhar institute for teaching Arabic as a foreign language.(2012) ICDL

Skills

Marketing
Expert
Marketing
Expert
Customer Service Oriented
Expert
Customer Service Oriented
Expert
Coordination
Expert
Coordination
Expert
Logistics
Expert
Logistics
Expert
Supply Chain
Expert
Supply Chain
Expert
DELIVERY
Expert
DELIVERY
Expert
ERP
Expert
ERP
Expert
GPS
Expert
GPS
Expert
SCHEDULING
Expert
SCHEDULING
Expert
SHIPPING
Expert
SHIPPING
Expert
BUDGETING
Intermediate
BUDGETING
Intermediate
CONFLICT MANAGEMENT
Expert
CONFLICT MANAGEMENT
Expert
EMAIL
Expert
EMAIL
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
COMPUTER ASSOCIATES PAQUETES
Intermediate
COMPUTER ASSOCIATES PAQUETES
Intermediate
Marketing
Expert
Marketing
Expert
Customer Service Oriented
Expert
Customer Service Oriented
Expert
Coordination
Expert
Coordination
Expert
Logistics
Expert
Logistics
Expert
Supply Chain
Expert
Supply Chain
Expert

Languages

Arabic
Intermediate
English
Expert
Hindi
Expert
Urdu
Expert