IT Service Manager
Unilever - Saudi Arabia
Total years of experience :17 years, 6 Months
- Manage the local service support team and lead infrastructure projects in Saudi Arabia and Yemen.
- Engage with business teams to communicate and scope regional IT plans aligned with overall IT plan.
- Complete activation activities for global IT innovation and service line activation programs as required by IT manager and perform relevant project execution activities to support local growth programs.
- Support the IT manager in ensuring effective delivery of day-to-day IT operations per business requirements.
- Process actual costs, and track and ensure payment to local vendors, ensuring fiscal accuracy.
- Effectively manage hardware and software assets and adhere to governance and compliance framework.
supported sales productivity and deal flow by securing the technical close in complex solutions to enhance corporate revenues
- Collaborated with sales, service, engineering, and technical support resources to ensure proposed deals included technical solutions that addressed customer needs and were appropriately supported by key customer technical decision-makers.
- Achieved profit and productivity quota comprised of the combined expectations of sales, market, and channels supported.
- Delivered proof-of-concept solutions with networking system technology and architected solutions to address requirements.
- Provided highly skilled expertise on the design, implementation, and support of large corporate network infrastructures covering local area networks (LAN), wide area networks (WAN), and wireless networks.
- Supplied pre-sales support to the sales team, including network design, and post-sales support, including implementation, installation, meeting with clients, and managing the small implementation and support projects.
- Served as project lead for network infrastructure projects, ensuring projects were delivered on time and met quality expectations, and supported field engineering teams as the third engineer to handle all network trouble calls.
- Delivered second- and third-level fault isolation and implementation for network devices and fault isolation for WAN and LAN systems for customers.
- Provided exceptional customer service while responding to network LAN or WAN failures at the Proctor & Gamble factory, head office, and stores in the western region.
- Implemented, configured, and maintained network system, completing implementation projects.
- Troubleshot multiple protocols on routers, utilizing a high level of knowledge for greater isolation.
- Proactively monitored customer networks and supplied technical guidance for customer assistance to ensure customer satisfaction.
working with the technical team in the company installing and configuring routers and switches, and working in wan connection for many project
Computer Communication Services
Computer Structures; Professional Issues in Computing; Computer Communications and Networks; Information Technology Program Management; People, Technology, and Management; Managing Organizational Resources; Marketing Management; Information Security Engineering
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