Roaming Operations Intern
Zain - Jordan
مجموع سنوات الخبرة :2 years, 9 أشهر
Achieved KPIs, and always one of the top performers.
1. Provided high-level technical support to Cisco's customers for Cisco ACI technology by Email, Phone, or remote meetings, including software and hardware issues.
2. Resolved complex problems, reproduced issues in a lab environment, tested issue resolution, applied critical thinking skills to connect information from various sources, and referred to internal databases or external resources to provide accurate tech solutions.
3. Achieved KPIs and received a 5-star rating by providing timely and complete assistance to customers, went the extra mile, and followed up with customers to ensure their systems are fully functional after troubleshooting.
4. Handled catastrophic issues, and acted accordingly by troubleshooting, escalating, or engaging the technology specialists, which solved customers' issues in time and improved their satisfaction.
5. Prioritized and managed several open Service Requests at one-time, documented current status, action plans, resolution summary of cases, and ensured cases are properly logged.
1. Collaborated with different teams (Techniciens, Sales, Design, Site) and effectively communicated the requirements of +10 projects, gathered input and feedback and completed them within time and budget.
2. Conducted +5 site surveys to determine the feasibility of installing the PV systems, which made the installation process smooth and avoided potential issues.
3. Collected and analyzed electrical consumption data, performed calculations in designing +40 kW on-grid systems and created SLD drawings and PV panels layout.
4. Prepared well-organized, professional, and tailored project proposals, outlined the technical, financial aspects, and timeline, persuaded the client to choose the organization, and increased revenue by 5%.
Courses: 1. Fiber Optics, Communication Networks. 2. Cellular Systems, Communication Circuits, Antennas. 3. Power Systems Analysis/Protection, Electrical Machine. 4. Power Quality/Harmonic Analyzes, Electronics, Embedded Systems. Projects: 1. Graduation Project: Integration of Solar PV System and Electrical Vehicles into Power Distribution Networks(Simulation) Achievements: ❖ Analyzed data using hand calculation and Microsoft Excel. ❖ Led a team of 2 classmates solved standing problems, organized tasks, and time. ❖ Designed a 66 kW solar PV system to cover the electricity demand of a commercial building and electrical vehicles charging station. 2. Antenna Design (Simulation) 3. Robotic Arm using Assembly Programming Language and simulation on Protus software. (Simulation)