Mohammad Khaer Naqawa

➢ Spearheaded strategic and operational ownership of IT services and infrastructure.
➢ Led DevOps, IT operations, network management, and cybersecurity initiatives.
➢ Implemented security compliance standards and risk mitigation strategies.
➢ Optimized costs and enhanced operational efficiency through automation.
➢ Developed a high-performing IT team and fostered a culture of innovation.
➢ Established and maintained relationships with vendors and partners.
➢ Managed budgets, procurement, and cost-saving initiatives for IT investments.
➢ Designed and executed IT governance, policies, and procedures.
➢ Oversaw IT service management and incident response processes.
➢ Developed and maintained business continuity and disaster recovery plans.
➢ Conducted security audits and implemented vulnerability management solutions.
➢ Collaborated with cross-functional teams to align IT strategy with business objectives.

➢ Oversaw IT operations, ensuring seamless system performance and cost efficiency.
➢ Built and led teams across DevOps, security, and technical support functions.
➢ Developed and enforced IT policies, compliance measures, and security best practices.
➢ Managed vendor relationships, contracts, and IT procurement processes.
➢ Strengthened business continuity, disaster recovery, and risk management frameworks.
➢ Designed and implemented IT infrastructure automation and optimization initiatives.
➢ Improved system monitoring and proactive issue resolution strategies.
➢ Provided technical leadership and mentorship to IT teams.
➢ Ensured compliance with industry standards and regulatory requirements.
➢ Led system upgrades, migrations, and modernization projects.

• Architect, supervise and participate in the implementation of infrastructure, technologies and platforms supporting an infrastructure that ensures high standards such as security, live backups, load balancing, failover.
• Ensure high availability of the company’s platforms \[24x7x365\] that support internal employee business functions and external customer including messaging, voice, e-mail gateways using effective monitoring tools i.e. NewRelic, Nagios, Zabbix, CloudWatch
• Troubleshoot and remediate issues impacting the operations of the infrastructure and systems.
• Planning and implementing performance tuning and security upgrades, tools and improvements along with providing guidance and training to stakeholders internally and externally.
• Document the design, operation and troubleshooting of technology platforms and procedures.
• Identify technology trends, best practices and evolving social behavior that may support the success of the business.
• Responsible for maintain day-to-day operations for company’s technical infrastructure and backing the team by performing some of their tasks.
• Plan, coordinate, direct and design Infrastructure-related activities, as well as provide administrative direction and support for daily operational activities.
• Define and implement technical tools, policies, procedures and best practices for infrastructure and software.
• Write and deploy scripts in different environments to automate day-to-day operations.
• Automation of application deployment and provisioning process for servers, including building servers on various cloud platforms, and creating identical development, staging, testing and production environments to support development needs.
• Maintaining servers configuration, monitoring jobs and infrastructure documentation.
• Assessing emergency situations, providing analysis, and recommending solutions.
• Manage and configure VPN IPSEC Connectivity.
• Amazon AWS Virtual Server Management.

■ Installing and configure operating systems with all Service packs, applications and drivers needed on the servers
■ Managing and monitoring the Virtual Desktop and Cloud from development
■ Monitoring and troubleshooting performance and capacity, maintaining and upgrades including software and hardware
■ Linux - Administration, monitor server, network configuration ...etc
■ Creating and Support IVR services for operators using PHP and Java language and MSSQL Database and Asterisk open Source
■ Configuration the servers for any new IVR connection with operators
■ Making the configuration for all IVR servers (E1 configuration, apache server configuration…etc.) Installation and configuration of Solaris, Linux for new build environment
■ ■ Monitoring & troubleshooting with performance related issues
■ RAID configuration Basic creation and troubleshooting on scripting like Shell/Perl
■ ■ Window Administration & UNIX/Linux User ID Administration
■ Installation and configuration of database
■ Security implementation by using ACLs & special file permissions
■ Performing system administration activities including installation, system monitoring, configuration, troubleshooting
■ Troubleshooting of CISCO VPN client related issues
■ CISCO router installation and configurations PBX Switch Support.
■

• Creating and Support IVR services for operators using PHP and Java language and MySQL Database and Asterisk open Source.
• Working experience with Vas solutions and services (SMPP integration and development, HTTP, MM7, WAP), installing and configuring IVR platforms (SS7, PRI), developing different IVR services and scripts, VoIP development and integration (IAX, SIP).
• Support to VAS as required for troubleshooting different platforms.
• Asterisk Development and administrating.
• Developing different services (SMS, IVR..Etc.) using Mysql, PHP.
• Preparing linux/windows servers for voice/data services .
• Building IVR servers (linux installation, IVR, Physical connections SS7 and
• ISDN) for Jordan and Iraq.
• Linked our services via http to a ussd center.
• Developed different IVR services using (PHP, MySQL).
• Developed a PBX using Asterisk to connect different clients to the Asterisk
engine (SIP, IAX, analogue phones ), connect clients together as well forward
Their calls throw the E1 physical connections (SS7, Primary, and ISDN).
• Creating Web Tool for IVR Service using PHP and JavaScript.
• PBX Switch Support.

Creating demos for the new system for MENAVOX and support the system in UAE :

• Creating Automated Speech Recognition (ASR) enabled demos using VXML & NUANCE Speech Engine.
• Creating Grammars using GRXML
• Test the system via VOIP
• Creating the prompts’ scripts and the flow charts
• Using Linux systems: Ubuntu and CentOS.
• Researching for new systems and technologies.
• Technical support by installing operating systems and other software and solve networking trouble shooting.
• Designed, developed and managed telecommunication solutions and devices.
• Installed and configured IVR solutions along with troubleshooting.
• Maintained solutions platform as per business requirements.
• Designed and developed Telecom apps such as Asterisk implementations.
• Maintained VOIP routes and supported IAX implementations.
• Created frameworks of voice platform for hosted telephony services.
• configuring New E1’s on ISDN PRI/SS7 and maintaining high uptime on the site.

 Developing all IVR services in Jordan and Iraq with full technical support
 Developing IVR services for operators using Perl language, Postgresql Database and Asterisk Open Source
 Monitoring the IVR services traffic
 Configuration the servers for any new IVR connection with operators: Zain & Umniah at Jordan, Asiacell, Korek & Zain at Iraq
 Making the configuration for all IVR servers
 Checking and maintenance all PCs and Linux servers (Centos)
 Technical support by installing operating systems and other software and solve networking trouble shooting.