Senior Community Outreach Officer
International Rescue Committee
Total years of experience :12 years, 10 Months
PECIFIC DUTIES AND RESPONSIBILITIES
Activities design and planning
• With the technical support of the WPE PM and Deputy PM for Partnerships & Mobile Activities, proposes prevention and community outreach activities and leads their implementation.
• Develops monthly and weekly schedules for awareness sessions, home visits, community events, meetings and service delivery, based on engagement with community leaders and CBOs.
• Develop weekly movement plans which are shared with the WPE PM and Deputy PM for Partnerships & Mobile Activities, as well as Operations staff.
• With the technical support of the WPE PM and Deputy PM for Partnerships & Mobile Activities ensures implementation of all planned activities in a timely manner, including awareness raising and information sessions, home visits, events in the community, and mobile service delivery.
• With the technical support of the WPE PM and Deputy PM for Partnerships & Mobile Activities, plays an active role in the design and development of “information, education and communication” (IEC) materials.
Internal and External Coordination
• Promotes successful and strong relationship with local CBOs, community leaders and other local actors at the field level (Mafraq, Irbid, Ramtha) in order to properly support service provision and program activities.
• Attends field coordination meetings as needed.
• Promotes strong collaboration, including effective referrals, between community workers and outreach counselors, as well as between the whole community outreach team and the response staff (counselors) who are based in the women’s centers and clinics.
Community Worker, Volunteer & Outreach Counsellor supervision
• Ensure that all Community Workers and Volunteers know, understand and follow best GBV practices and standards, including the Inter Agency Standard Operating Procedures (SOPs) and the referral pathways.
• Ensure that all Community Workers understand and make use of best practices in community discussions around GBV, available services through their familiarization with the GBV Basics.
• Conduct individual meetings with each Community Worker on a bi-weekly basis and share feedback and recommendations with the DPM and the PM.
• Organize bi-weekly team staff meetings and share feedbacks and recommendations with the DPM and the PM.
• Attend awareness sessions and provide feedback and mentoring based on observations to staff/volunteers help improve facilitation.
• Provide ongoing supervision to Outreach Counsellors in order to support them in following GBV best practice guidelines & standards including GBV SOPs, and referral pathways.
• Meet with each Outreach Counselor on bi-weekly basis, to ensure they are receiving appropriate technical support, and to ensure they are managing their work appropriately. Share feedback and recommendations with the DPM, PM, and with the Service Delivery Specialist.
• Check files of Outreach Counsellors each month to ensure all cases are properly documented.
• Coordinate with the Senior Capacity-Building Officer - Service Delivery to ensure Outreach Counsellors receive appropriate technical feedback on the specific content of their case files, as well as targeted direct technical mentoring/coaching support from the Senior Capacity-Building Officer - Service Delivery.
• Attend group counseling/adolescent girls groups for Outreach Counsellors/Community Workers, and provide feedback based on observations to help improve facilitation (note: this is only if the Senior Outreach Officer is the same sex of the Outreach Counsellor/Community Worker and beneficiary group).
Documentation and reporting
• Ensure that all community workers provide weekly and monthly data and narrative reports.
• Collect and send compiled weekly and monthly data and narrative reports to the Deputy Program Manager: Partnerships & Mobile Activities and the Program Manager.
- Assist in the overall implementation of Project in the North of Jordan.
- Mapping of targeted communities to identify volunteers, community leaders, leading NGOs and businesses, schools, health centers, youth centers and governmental institutions and other assets.
- Liaise with municipalities and other partners / stakeholders working in the same communities.
-Facilitate meetings with municipalities and other partners and stakeholders.
- Assist in providing technical and economic support to grantees applying for grants under the project.
-Assist prospective grantees in preparing responsive applications by reviewing and enhancing their overall implementation plans and budgets in accordance to project regulations.
-Assist in technical follow up of projects under implementation including organizing receiving committees, ensuring safety standards are met, following up on project delays, performing final checks and maintaining documentation.
- Assist grants team by conducting market research to ensure proposed budgets are up to date with current prices in the local market.
- Organize and facilitate training sessions.
-Attend meetings with partners and stakeholders in North of Jordan includes but not limited to Irbid, Mafraq, Al-Ramtha and Amman when applicable.
-Support other field offices in organizing and facilitating large events when necessary.
-Maintain photos and reports on all sessions, meetings and site visits (Community volunteers list, Minutes of Meetings, Monitoring reports, Site Visits Reports, Close-out Reports etc.).
-Maintain a good relationship with the municipalities and government institutions in Irbid.
-Ensure that Project’s communications materials (e.g. banners) are visible and present in all events, trainings, ceremonies etc.
-Keep an up to date record of major events in the governorate and report on them when necessary.
- Submit required weekly and monthly reports by the deadlines.
-Support office maintenance and logistics when necessary.
-Participate and engage in any Project’s trainings and meetings as requested by supervisor.
-Ensure cross-program integration, learning, sharing and adoption of best practices from other DRC activities and teams.
- Ensure effective integration and mainstreaming of gender into all programs.
-Participate and engage in any Project’s trainings and meetings as requested by supervisor
• Establish work plan to ensure proper start up of the project in accordance with the donor expectations and standards.
• Conduct initial assessment/safety audit in the targeted locations to ensure design and implementation of adequate services and coordination with other international and national actors.
• Support and lead trainings on GBV basic concepts, risk identification and mitigation, referral pathway
• Raise awareness on the SOP referral pathway for GBV services based on the needs assessment and capacity assessment of potential partners.
• Work closely with the volunteers in charge of the community outreach and awareness
• Ensure the establishment and maintenance of effective engagement with communities and with local government partners, to ensure responsive and sustainable programming;
• Support the roll out of referral pathway/SOPs with program partners.
• Assist in Trainings of Trainers for IRC and partners
• Assist in the development of IRC and interagency training materials
• Collaborate with regional and local authorities, relevant line ministries and CBOs to incorporate best practices and standards in GBV service delivery and case management specific to refugees transferring out of Zaatari camp.
• Assist Community leaders and service providers in implementing prevention mechanisms within their functions.
• Coordination and Representation in camp and partner meetings.
• Establish and maintain collaborative relationship between IRC and other partners.
• Provide weekly updates and monthly reports on the progress of implementation
• Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
• Coordinate with Non Profit charity to conduct Campaign n for kids and poor family.
• Coordinate with some of private donor.
• Distributed NFI-FI for people how live in Rural Area.
• Work closely with Some of Charity in Northern of Saudi Arabia.
Welcoming beneficiaries to the centre and registration in the different activities
• BIS data entry
• Preparation of the list of participants to the different courses according to the selection criteria
• Home visits: visit to new beneficiaries and follow up
• Psychosocial staff meeting: weekly meeting between social workers and counsellor to discuss special cases
• Distribution of NFI and FI
• Make Individual& Group Dissection for beneficiaries.