Chief Support Service Officer
Emirates Driving Institute
Total years of experience :30 years, 4 Months
• Analyze business data and input from internal and external users to improve systems.
• Monitor and optimize current processes.
• Work with business managers and executives to identify and correct process issues.
• Test, monitor, and optimize systems applications.
• Train and manage junior systems analysts.
• Lead team of systems analysts, assign projects, and monitor performance.
• Manage cross-functional projects and coordinate inter-departmental teams.
• Identify and recommend new business process solutions.
• Formulate department goals and implement steps for their achievement.
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courses: ITIL ® Foundation – Information Technology Infrastructure Library | 2013 • PMP V5 – Project Management Programming | 2013 • CCNA - Cisco Certified Network Administrator | 2010 • OCA - Oracle 9i Certified Associate | 2003 • REDHAT Linux - Essential and System Administrator 2004 • OCP - Oracle 8i Certified Professional (Release 6/6i) | 2002 • MCP - Microsoft Certified Professional (Win 2000 Server) | 2001 • MCSD - Microsoft Certified Solution Developer