holidays and sales manager
golden gate travel and holidays
Total des années d'expérience :15 years, 5 Mois
- Handling government and privet companies ( H.H Shaikh Saif Bin
Zayed private affairs, ministry of higher education, CCC, Seha,
Ministry Of Interior, Oil & Gas, H.H Shaikh Sultan Bin Zayed
Privet Management, ADCCI, Health authority and cash holidays
package, H.H Shaikh Abdulla bin Mohamed office, abu Dhabi
municipality affairs, ministry of economy….etc.
- Managing all ticketing, issue, reissue and refund issues.
- Make hotel reservations all over the world.
- Organizing trips and family holidays.
- Handling and Preparing exchange orders for particular airlines.
- Responsible to make booking for desire destination.
- Managing all ticketing, issue, reissue and refund issues.
- Handling and Preparing exchange orders for particular airlines.
- Preparing all daily, weekly and monthly reports.
- High quality of customer service and customer care.
Responsible for delivering a world class customer service that meet
and exceed customer expectations, in order to create customer
loyalty so that Qatar Airlines becomes first choice of customers.
- Manage all facets of worldwide Air-Ticket Bookings / Reservations
on Qatar Airways including Pre-Flight Bookings, Booking
Confirmations and the allocation of seats, meals as required by the
passengers, and passengers with expired tickets.
- Developed the ability to be caring, warm and courteous to all
customers regardless of class, nationality, culture, race or creed so
that customers are treated equally without discrimination.
- Prepare Sales Reports and maintain periodic reviews of industry
trends and happenings.
- Interact with the customers and perform all aspects of customer
service and satisfaction, including handling telephone calls,
handling customer enquiry and complaints, and providing detailed
information on different Qatar Airways Products / Services to
corporate customers with the finest quality service.
- Compute cost of travel, using computer, carrier tariff books, and
quote package tour costs.
- Ensure all passengers carried a positive image of the Airlines.
- Earned solid problem-solver reputation, expeditiously resolving
hundreds of customer complaints and sensitive situations to ensure
customer satisfaction.
- Manage flight loads preparation.
- Ticketing in QR head office, issuing tickets, voids and reissue.
- Ensuring customer satisfaction by achieving delivery of service
quality norms by interacting with clients, handling guest requests
& resolving complaints. Providing high quality services to achieve
customer delight by extensive interaction with guest and quick
resolution of problems.
- Coordinating and supporting the Security Department at night to
protect and maintain hotel’ security.
- Monitoring staffing levels of the outlets; ensuring that all the staff
of the outlet adheres to department’s operational strategies
6. Dream dhow entertainment ship.