محمد ياسر وحيد

The primary responsibility is to be able to provide second level support & and system fault restoration. Fault remedy requiring on site presence is dispatched to the field operation organization. The position responsible will be required:
• To work within well defined system support guidelines.
• To prioritise faults to meet SLA/WLA.
• To investigate faults/cause related to system/network problems.

Main Tasks includes
• Second level service problem restoration.
• To handle and analyse Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when necessary.
• To handle and execute the Change Request in stipulated time frame.
• Perform second level Preventive Maintenance of nodes.
• Acceptance testing of new nodes.