Head Of Customer Service
Nabina Elevators & Escalators
Total des années d'expérience :10 years, 8 Mois
Head Of Customer Service & Sales Engineer
Strategizing and monitoring the daily activities of Customer Service operations.
Handel daily schedule of Technicians team & helpers & labors & welders & Drivers.
Fixing daily maintenence appointment with customers.
Convince customers to renew the annual maintenence contract, create contracts & update in the ERP system.
Recive Call back 7/24/365 and coordinate with technicians for the attendance.
Daily follow up with customers.
Prepare Elevator Delivery & Installation approval in coordination with Management, send email to arrange trailer and follow the
steps.
Prepare trip schedule & Site readiness Thru ERP system in coordination with engineers.
Manage Team within the Installation, Update daily Fixing schedule in ERP and prepare Completion & Handover certificate thru
ERP in coordination with engineers.
Assist Customers and play the role of sales engineer once need.
Prepare daily/weekly/monthly/semi yearly/yearly report to management.
Overseeing and assessing customer service staff activites and providing them with regular performance-related feedback.
Training staff in areas of Customer service and company policies.
Team leader and DOA manager in all case.
Working and support in big branches.
Control and sign all the Exchange & Refund process.
Arrange weeckly and monthly report.
Handel and assist customer inquiries both calls and emails.
Manage and resolve customers complain.
Assist customers inside store.
Follow up daily delivery and update in system.
Follow up all "CRM" call center cases.
Control and update files for all service center cases.
Daily coordinate with suppliers and Send LPO.
Work in internal and external system.
Follow up all service cases in coordination with services e center.
Prepare daily/weekly/monthly/semi yearly/yearly report to management.
Organize & control orders.
Check stock report.
Motivate my team to achieve monthly target.
Check weekly presence report of my merchandiser.
Control sales report related to stores hypermarkets and
showrooms.
Handle customer complain.
Coordinate service cases with service center.
Assist Customers inquires and coordinate with all branches.
Handle customer inquiries by calls and manage a large amounts of incoming calls.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right method/tools.
Resolve customer complain and keep records for customers interaction, process customer accounts and file.
Follow communication procedures, guidelines and policies.
Coordinate with showroom for the service cases.
Work on a internal system CRM.
Explain to customer the rules of Exchange & Refund.
Customer Service Officer (Tomporary)
Assist customers to open bank account.
Scan and control cheques.
Print account statement.
Control and correct daily rapport.
Received emails and calls from customer and others branches.
Assist teller for exchange operation.
Assist branches manager to Distribute money in machines.