Mohammed Zahir

• Managing end-to-end delivery operations across 24 pharmacy branches in Kuwait, ensuring smooth order fulfillment and
timely customer deliveries.
• Supervising and coordinating a team of 54 delivery drivers, monitoring daily performance, attendance, route efficiency,
and operational compliance.
• Coordinating with pharmacy teams, customer service, and drivers to ensure online orders are processed, assigned,
picked up, and delivered within required SLA standards.
• Monitoring delivery KPIs, analyzing performance reports, and providing monthly operational reports and insights to
management.
• Managing fleet operations, including vehicle allocation, driver assignments, device management, and operational
readiness.
• Managing OT calculations and reports for 54 drivers, ensuring accuracy and compliance with company policies.
• Following up with drivers through the delivery management system to ensure real-time status updates, including pickup,
in-transit, and completion stages.
• Handling customer delivery issues delayed and failed deliveries and coordinating corrective actions to improve
customer satisfaction.
• Support system improvement initiatives by identifying operational gaps and coordinating with IT teams for application
enhancements and issue resolution.
• Managing delivery platforms including Majestic, Magento, POS, GPS tracking systems, and Power BI reporting tools for
operational monitoring and analysis.
• Coordinating pharmacy transfers, stock movement requirements, and order rerouting to ensure efficient fulfillment.
• Preparing daily and monthly reports covering delivery performance, driver productivity, order status, SLA compliance,
and operational trends.
• Implementing delivery process improvements to increase efficiency, reduce delays, and enhance overall customer
experience.
• Ensuring drivers follow company standards, including uniform compliance, customer communication procedures, and
delivery quality requirements.

• Transferred data from paper formats into the computer database system (CARPRO).
• Responsible for data entry and inventory management of all stocks.
• Provided daily data reports directly to the Team Leader and Operations Manager.
• Documented deliveries completed to customers.
• Handled communication between the Sales Team and Retail Showrooms.
• Carried out thorough accident investigations to determine root causes and implement corrective actions aimed at
preventing future incidents.
• Maintained accurate driver information for delivery scheduling.

• Oversaw the management of stock within the warehouse.
• Managed receiving, issuing, and dispatching of stock.
• Handled communication between the Product team and Showrooms.
• Responsible for data entry and inventory of all stock.
• Handled customer and internal queries by phone and email.
• Assisted with day-to-day delivery and order processing.
• Assisted the Warehouse Manager in ensuring successful and timely flow of production work.

• Transfer data from paper formats into computer files and database systems (SAP).
• Entered data provided directly by managers and supervisors and updated existing records.
• Performed regular backups to ensure data preservation.
• Sorted and organized paperwork after data entry to prevent loss.
• Entered material details into the system and verified completeness of information before entry.
• Managed barcode issuing and barcoding of all materials.
• Conducted stock counting and maintained material bin organization.