Team leader
Convergys
Total years of experience :12 years, 7 Months
Handle Vodafone German Customers inquires and complaints
Ensure customer delight and satisfaction
Log customer details on the CRM
Provide customer with accurate information and right solutions
Customer Service agent for Etisalat Customers
Welcoming and checking in guests as well as processing group arrivals.
Keeping all hotel services, products, and special promotional offers, pricings as well as VIP and special events up to date and relevant.
Checking out leaving guests at the hotel’s accounting section.
Seen as the major interaction point between guests, dealing with enquiries and complaints.
Projecting professionalism with emphasis on guest service and hospitality.
Develop and maintain Customer relations to the highest Standard and answering all telephones promptly and correctly.
Having accurate working knowledge of the hotel bedrooms and public areas in order to show current and potential clients the hotel and facilities.
Telesales
Studying German Literature, Culture and Language