ICT Manager
GIAD Industrial Group
Total years of experience :21 years, 11 Months
• Developed an IT roadmap aligned with corporate objectives, achieving a 35% uptick in technology efficiency and operational excellence.
• Negotiated strategic vendor contracts, resulting in a 30% reduction in IT expenses while fostering invaluable vendor relationships.
• Utilized data analytics tools to enhance decision-making processes, resulting in a 15% increase in annual revenue and providing business intelligence.
• Forecasted demand for hardware and software maintenance, improving resource allocation by 20%.
• Spearheaded the implementation of an IT service management system, optimizing incident management by 20% while strictly adhering to ITIL best practices.
• Reviewed and enhanced OT infrastructure aligned with Industry 4.0 standards periodically.
• Ensured compliance with industry standards and regulations by obtaining ISO/20001EC20000-1:2018 ITSM certification and curtailing non-compliance issues by 15% through rigorous IT compliance audits.
• Managed IT capabilities through in-sourcing and outsourcing, enhancing service delivery by 20%.%.
• Applied surveillance and video conferencing systems, increasing productivity by 20%.
• Identified and resolved infrastructure issues, achieving 95.9% uptime.
• Created IT policies, reducing IT-related risks by 25%.
• Established Active-Active Disaster Recovery Centre (DRC) infrastructure, reducing data loss by 50% and bolstering system resilience by 30%.
• Enforced optimal performance and reliability of the telephony infrastructure by administering the Cisco Call Manager system, leading to a 25% reduction in downtime and system errors.
• Optimized IT operations, slashing response time by 30% and diminishing operating costs by 25% through vendor optimization and contract negotiation.
• Led the email system migration upgrade for 2, 000 users, enhancing communication efficiency and organizational productivity.
• Supervised a team of 15 engineers, boosting operational efficiency by 25% and providing support for critical systems such as CCTV, video conferencing, and internal phone systems.
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• Evaluated and optimized network infrastructure, achieving 99.9% uptime.
• Deployed virtualized server environments, reducing server costs by 40%.
• Conducted training sessions, improving team performance by 25%.
• Established 440KM Dark Fiber connectivity, achieving 95% service availability.
• Redesigned and planned hierarchical structured networks.
• Expanded network coverage and connectivity by 35%.
• Prepared RFPs and implemented Microsoft EPM for project management.
• Enhanced LAN/WAN performance and IP addressing schemes, resulting in a 20% improvement in overall performance.
• Automated software deployment tasks, reducing manual effort by 70% and improving setup times.
• Collaborated in cross-functional teams for infrastructure upgrades, driving a 30% increase in network efficiency.
• Installed Cisco VoIP system, reducing communication costs by 15%.
• Produced network diagrams, including IP addressing schemes and device locations, contributing to project progress and accuracy.
• Acquired and configured Windows Server, Exchange Server, SQL Server, and Linux Server.
• Documented progress monthly, quarterly, half-yearly, and annually, ensuring tracking and accountability.
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