sales manager
MetLife AIG ANB
Total des années d'expérience :5 years, 6 Mois
marketting
Technical support, customer service, troubleshooting with customers.
I can configured all XDSL routers as :Dlink, speed touch, conexant, xpeed, cellpipe, speedstreem ( efficiant ), ctc
I have good and deep knowledge in XDSL as ADSL, SDSL technique.
I can install wireless network, Access Point configuration.
I have good experience in network & wireless ( Installation and Maintenance ).
I have good experience in DSL installation.
I have good experience to install VPN connection ( hardware & software ).
I have medium experience in win server 2003 •
Handle customer technical problems and complaints and fulfilling their requirements in the most professional manner according to the departmental objectives •
Provide customers with professional technical troubleshooting •
Analyze confronted problem and transfer it to responsible department if needed • Answer customer's inquiries & fulfil their requirements •
Follow up on tickets with others teams •
Insure that problems of major customers are effectively resolved •
Notify supervisor and report to him the escalated issues to minimize customer downtime.