محمد عبد العظيم

• Generating leads and corporate business for all projects size and solutions
• Promoting all company business services and solutions to the target market
• Preparing commercial proposals / quotations and leads follow-up
• Following up with collections related to his sales and renewal of his clients accounts
• Maintaining good relation with the clients and improve business size
• Report the market feedback to the sales management
• Reporting to the Branch Manager

 Responsible in identifying and meeting customer needs and ensuring customers are satisfied by providing efficient service through Guest First mind-set
 Meet with the Sales Manager for updates on product knowledge through regular discussion and sharing information to enhance confidence and performance
 Attends dialogue with Sales team to discuss sales target issues, customer complaints and improvement opportunities through regular team meetings
 Receives customer complaints that require support from the Sales team to maintain customer satisfaction.
 Follow up with Aftersales team on any additional maintenance support requested by customers by following up with the Guest Support Representatives or Service Team Leader to meet customer needs.
 Submits daily sales visit report to the Sales Manager for consolidation, review and appropriate action of the business portfolio management.
 Meet the Supplier representatives and arrange meetings with prospective customers to close the deals with their support
 Responsible to know the standard of financing to help the customers in making arrangements for loans or payments and ensuring that payments are completed and timely processed.
 Coordinate the invoicing and payments process by following to the standard operating procedures in order to complete the transactions in accurate and timely manner
 Maintaining and updating my customer database.

• Conduct research to identify new markets and customer needs and take appropriate action
• Work with existing clients on developing technical solutions that may be delivered as and when required
• Takes proactive actions to visit potential clients to carry out sales presentations and pitches.
• Cold calling to arrange meetings with potential customers to prospect for new business.
• Build and maintain relationships across the organization of partner accounts
• Identifying the customer's current and future requirements and providing timely I.T solution
• Interface with internal operations, training, and product teams to ensure efficient installation practices and scalability of overall business
• Develops client deliverables such as a request for quotation (RFQ), statements of work (SOWs)
• Reviewing customer drawings, plans and other documents in order to prepare detailed technical proposal in coordination with the technical team to submit to the customer
• Prospect for viable potential accounts and lead the tender or direct negotiation process
• Develop tender documents and proposals together with the Operational Manager at a consistently high standard that speaks to the client’s needs, concerns, and objectives
• Coordinating Technical Sales, and installations, activities and operations to secure efficiency and compliance to company policies
• Ask for new customer referrals within the Group/Organization of existing customers
• Expand sales channels by identifying new partners and supporting contract negotiation
• Maintaining professional working contact with key suppliers and third parties

• Installation of network components.
• Configuration and set-up of network h/w and s/w application services
• Scheduling daily backups, antivirus and system updates
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Excellent troubleshooting and problem solving skills to quickly meet the requirements.
• Supported and maintained LAN/WAN and related equipment.
• Diagnosed and resolved all network related issues.
• Documentation of the procedures involved
• Assist in customizing the network as per requirements by adding new applications and programs to existing networks.
• Liaise with vendors and other IT personnel for problem resolution

May 2008 - June 2009
RailNilayam - Network Intern
• Trained under a senior Network engineer on the working and the management of the rail networks of Hyderabad
• Updating different kinds of softwares including antivirus
• Maintaining the network connections at all time and if found a problem troubleshoot and if not resolved sent a team to the site to rectify the problem
• Take back-up of the network

Projects:
Networking and Telecommunication from Railway Nilayam. The said project ensued the working and understanding of the network of the railway headquarter of one of the largest South Indian city Hyderabad.

Wireless Transaction through RFID. The project was to show how easy and convenient it was to transmit money without the necessity to swipe it in any reader but just to flash it in front of a sensor and the chip installed on the card would transmit the needed information.

Technical Diploma:
CCNA from Zoom Technologies
CCNP from Zoom Technologies
MCITP from Zoom Technologies

Technical Skills:
• Operating Systems :Windows Xp, Vista and 7
• Server :Windows Server 2008, Exchange Server 2007
• Packages :MS Office
• Configuring of all Routing Protocols including RIPv2, EIGRP, OSPF
• Also has the understanding and working of BGP
• Proficient in Super-netting(CIDR- Classless Inter Domain Routing Protocol)
• Implementation of Access Control List (ACL)
• Applying VLAN and VLAN Trunking
• Working of Active Directory, DHCP, DNS and IIS Server
• Creating User/Creating policies for users, add account/modifying/deleting account, manage group and giving right to user
• Software Deployment
• Installation & Diagnose of hardware device, LAN card configuration with hub, switch and router
• Taking Remote Access of the Domain Controller (DC)
• In-depth knowledge of Group Policy Management
• Back-up and restoration of data