Mohammed Abdul Khursheed

Proactive and detail-oriented IT Support Engineer with hands-on experience in providing technical support, troubleshooting hardware/software issues, and maintaining IT infrastructure. Skilled in Windows Server, Active Directory, Office 365, Networking, and End-User Support, with a strong ability to resolve incidents quickly and ensure system uptime. Adept at installing, configuring, and securing IT systems while delivering excellent customer service.

Network
•Installation, Administration and maintenance of Microsoft Servers (Hardware, OS)
•Microsoft Servers installation and configuration (Hardware, Rack mounting, RAID, OS, Patches)
•Maintenance and support VPN Servers and issues related to VPN Connection
•Manage and monitor testing and implementing windows updates for Network Operations Center and Clients.
•Daily operational checks of all Microsoft Servers
•Testing and implementing windows updates for Network Operations Center and Clients
•Installation, configuration of Symantec Endpoint Protection.
•Monitoring, supporting and ensuring Antivirus Updates on all the machines, servers and troubleshoot issues related to Antivirus errors for Network Operations Center and Clients.
•Monitor and supporting External and Internal DNS servers with Domain controllers for Network Operations Center and Clients.
•Implementing and assigning data security on all file servers
•Testing and implementing Group Policy for Network Operations Center and Clients.
•Installation, Configuration, Administration and maintenance of IBM Director (Hardware, OS)
•Installation, Configuration, Administration and maintenance of System Center Operations Manager - SCOM (Hardware, OS)
•Installation, Configuration, Administration and maintenance of WhatsUp Gold (Network devices)
•Installation, Configuration, Administration and maintenance of Solarwinds (Network devices)
•Installation, Configuration, Administration and maintenance of Windows Server Update Services - WSUS
Exchange
•Implementing, maintaining, supporting, installing, configuring, and troubleshooting Microsoft Exchange servers
•Troubleshooting Exchange message routing and transports
•Troubleshooting Active Directory and DNS problems affecting Exchange Environment, Outlook Client, OWA, RPC over HTTPS, Public Folders, Certificate Services, performance, protocols.
•Maintaining, supporting, configuring, and troubleshooting access issues on the DMZ ISA servers for Inbound and Outbound SMTP, OWA, RPC over HTTPS and ActiveSync
•Identify and resolve Exchange clustering configuration problems.
•Implementing spam protection through configuring and managing connection filters (RBLs), sender ID filters, intelligent message filter (IMF) and sender filters.
•Operational Management and maintenance of Microsoft Exchange Storage Groups, Databases, mailboxes and Public Folders.
•Creating, configuring and managing Mailbox stores, Public folder stores, configuring recipient policies and mailbox store policies.
•Capacity monitoring and planning and daily heath checks on Exchange Servers
•Exchange Disaster Recovery (in accordance with team procedures)
•Creating and configuring the users’ mailboxes, performing regular full
•Backups/Recovery for Exchange databases, and implementing performance monitoring.
•Perform full regular backups/Recovery for Exchange databases, and implementing performance monitoring.
•Troubleshooting Internal and External Mail routing related problems.
•Checking and monitoring backup and restore logs
•Updating Mail Policies
•Creating, Maintaining and Deleting Global address lists, Distribution lists, Public Folders, External Contacts
•Archiving and removing old mail boxes to reclaim space.
•Support Internet Services and Infrastructure
•Monitor performance and availability of all servers
•Maintain test environment for network related changes and releases
•Server disk space monitoring
•Server Capacity Planning
•Backup and Restore of all servers (including System State)
•Disaster Recovery Planning (including Active Directory)
•Monitor performance and availability of all servers on a daily basis.
•Logging/reading/closing BMC incidents
•Generate reports
•Weekly Antivirus Reports
•Monthly WSUS Reports
•Backup Reports
•Audit Log Reports
•Security Reports
•BMC Reports
•Adherence to Network Operations Center Policies

day to day daily operation to meet the requirement of the management and to work on the TT and Work order raised by the user to fulfill their provision needs.
•Checking the daily logs of all the security system and take necessary proactive action for the ooredoo systems.
•Administering, monitoring and troubleshooting Mail Security solution (Exchange online protection, WatchGuard, fortimail).
•Managing and administrating Microsoft identity Management (MIM). Done ….
•Administering, monitoring and troubleshooting Mail Security solution (Exchange online protection, WatchGuard).
•Managing and administrating Enterprise management solution Microsoft
•Managing and administrating McAfee Antivirus for more than 1800 endpoints (Endpoint security 10.5, DLP, Web protection, Firewall) and even Fort client antivirus for 60 endpoints.
•Managing, administrating and reporting on Ivanti patch management.
•On daily basis we work on provisioning of users for the internal application used in ooredoo. (Ex: - RAS, NPG, ENET, SSHR, RFMS, BSCS).
•Providing CAS access and SSLVPN access to the users when requested by Work order.

of operating systems like Windows Vista, Windows 7, windows XP
•Configuring & troubleshooting Client computers in LAN and assigning appropriate
•Rights & permission.
•Installation & maintenance of network printers & print servers.
•Troubleshooting of Computer hardware software, Email, Networking & virus related problems
•Configuration and troubleshooting of outlook 2000, XP and MS outlook 2003.