Senior System Engineer
Advanced Electronics Company
مجموع سنوات الخبرة :10 years, 10 أشهر
Project: SIEM implementation - Plants Cyber Security Monitoring
Job Responsibility
• Implementing/Configuring SIEM Solutions
• Configuring log generation and collection from a wide variety of products distributed across categories of Servers, Network devices, Security devices, Databases and Applications.
• Ensuring the stability, integrity, and efficient operation of IT systems that support core organizational functions.
• Installing and configuring ArcSight connectors in (DMZ, PIZ, PAN & PCN zones) servers.
• Installing and configuring Splunk application.
• Configure & troubleshooting Tripwire Solution \{Tripwire Configuration Compliance Manager(CCM) and Tripwire IP360 Vulnerability and Exposure(VnE)\}
• Managing Active Directory tasks and responsibilities.
•Installation, configuration, administration & service of complete HP, Dell & IBM servers.
•Responsibilities include Server installations (Win 2016, 2012R2, 2008R2, 2003), Servers imaging, firmware upgrade, RAID 5, 10 configuration.
•Responsibilities included assembling computers, installing OS and other supported software’s.
•Ensuring the stability, integrity, and efficient operation of IT systems that support core organizational functions
•Monitor and maintain systems in 24x7 highly-available production environments
•Prepared the environment for deployment of Windows Server 2012R2, 2008R2.
•Analyzed the hardware and software requirements of Active Directory.
•Installed, configured and provide troubleshooting for Server 2003/2008R2/2012R2/2016.
•Installed and configured an Active Directory Domain Controller.
•Configured automatic updates for network clients by using Group Policy.
••••Service Desk Support
Providing first level technical support to customers.
•Ability to convey technical solutions in a clear and concise manner.
•Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
•Quickly responding to customer inquiries and concerns.
•Escalating unresolved problems to other support staff.
•Taking ownership of problems and tracking them to a successful conclusion.
•Raising & maintaining incident tickets (via Manage Engine) and problem records.
•Continuously reviewing performance against Service Level Agreements (SLA’s).
•Analyzing call logs to spot trends and underlying issues.
•Producing documentation and reports to a high standard.
•Setting up new users’ accounts and profiles and dealing with password issues.
•Monitoring IT network (via SolarWinds) to ensure availability to all users.
Bachelor of Science