Abdul Nayeem Mohammed

1. Maintain, troubleshoot, repair and administer local area network (LANs), wide area
network (WANs), mainframe networks, computer workstations, connections to the Internet
and peripheral equipment.
2. Configures, installs and supports of networks and servers, to provide day to day support
on desktop, computers, laptops, printers, monitors and other general peripherals.
3. Provide technical support and troubleshooting for software application loaded on desktop and
laptop computer that communicate to/from application servers and third support software.
4. Provide end user software troubleshooting and support and daily maintenance and
incident/problem resolution for escalation of desktop support.
5. Installation, configuration and troubleshooting of firewall (Fortinet, SonicWall, Cisco).
6. Installation, configuration and troubleshooting of switches, routers, access point and other
network peripherals.
7. Installation, configuration and troubleshooting of Cisco Switches and Cisco Router
(2960, 3560, 3750, 4500 Layer 2 and Layer 3).
8. Configuring and Creating a Vlan, Trunk, VTP, Intervlan Routing, VTP Modes.
9. Installation and configuration of Server- 2008, 2012) and Active Directory(creating user,
Deleting user and Domain Controller.
10. Configure IT devices for secure operation, including installation of security software,
software updates and other configuration as required.
11. Maintain a professional attitude and appearance providing excellent customer service at all
the times in

1. Responsible for overseeing and handling network, configuration, servers, workstation and
operating system.
2. Skilled in usage of system level profiling tools and network monitoring system to aid in
application performance profiling
3. Good knowledge of sever hardware, diskstorage and I/O devices.
4. Knowledge of network insfrastruture, including CAT5/6 cabling, CCTV IP cameras,
standalone cameras, DVR, NVR, wireless network, switches and routers and firewalls.
5. Must know the network fundamentals, general network setup and device configuration.
6. Ability to troubleshoot hardware and software problems.
7. Maintain and handling networking equipment, PABX, CCTV, email accounts and also
support for underlying server/desktop infrastructure.
8. Installation, configuration and troubleshooting on all switches, routers, servers, workstations and
firewalls.
9. Committed to delivering high levels of customer services.
10. Offered technical support on software and hardware problems via phone and performed Help-
Desk support.
11. Supported help desk personnel in technical problem solving of incoming calls into
support express database ticketing system.

1. Provided on-site assistance to end users pertaining to the installation, troubleshooting, and
support of their computer applications and network devices
2. Identifies and implements solutions to user challenges and concerned associated with
the use of personal computer equipment.
3. Identifies Completed monthly preventative maintenance on all network related
equipment installed on-site including tracking anti-virus, backup, and WSUS statuses
4. Troubleshoot and resolved technical issues with operating systems, hardware,
software, and network connectivity
5. Set up Local Area Networks, identify existing hardware configurations, & configure
hardware devices (network Switches and routers and WI-FI devices).
6. Antivirus setup and day to day support and able to plan, assign and take the report from
the IT Team.
7. Maintain network infrastructures, check monitoring software for reported problems, & provide
resolutions.
8. Able to perform other IT or system related task assigned by the management
9. Knowledge of network insfrastruture, including CAT5/6 cabling, CCTV IP cameras,
standalone cameras, DVR(digital video recorder) and NVR(network video recorder).