Hire Desk Controller / Support Services Coordinator
ACTION INTERNATIONAL SERVICES
Total years of experience :12 years, 0 Months
To Co-ordinate the day-to-day supply of construction plant equipments.
CRF as an additional or variation request.
To Process materials and equipments requests for the sites and regions.
To get pre approvals to process the request.
Material availability for CRF before process on ERP database system.
Uploading material on ERP database system for the sites and regions.
Generating picking list & collection notes for yard man to pick & receive the material in yard for loading and offloading.
Generating delivery notes and collection notes for material mobilized to site and collection from site to yard.
Generating site to site transfer’s documents and updating the same on ERP database system upon confirmation from site operation.
Processing diesel purchase orders on monthly basis all site operation and monitoring the same for refilling.
Processing of cross hires for third party machineries and manpower.
Processing request of direct supply such as aggregate.
Coordination with work shop, yard and logistics.
Coordination with logistics and customs for commercial invoice preparations.
Coordination with site operations for fleets movements and updates of Delivery & Collection Notes on ERP system.
Coordination with site operations to find alternative of non-availability items with work shop & Inventory.
Coordination with site operations to confirm upcoming delivery plans and coordinate with logistics team for coming week’s schedules.
Coordinate with procurement for all deliveries against purchase order and also for direct supplies.
To coordinate and monitor the service activities.
To organize and evaluate the present information effectively.
To issue / create, follow up and update the service job orders regularly
To provide the regular update of job orders to Regional operations manager.
To follow maintenance contracts as well as preventive maintenance reports.
To cross check the technicians site maintenance report.
To perform a variety of duties in the documentation, tracking and recording.
To coordinate with spare parts department for job order spare parts request.
To create purchase requisition for tools, parts and consumables for all facilities.
To Provide service Excellency for and renting support to the customers.
To follow all safety rules/ policies and procedures while performing work assignments.
Following the job order service payments from the customers according to the agreement clauses.
To follow and update all the maintenance reports of equipment repairs and
Maintained the Hire Fleet Movement of 150 units of generator with different sizes. (10 Kva to 2200 Kva)
Managed & updated all Rental Equipment Contracts / Extensions and Cross hire connections.
Followed Equipment Rental Plan as per ISO procedures.
Coordinated & processed all the purchase orders received.
Responded ON calls and breakdown requests in a Positive way and timely manner.
Worked as an interface between Customers, Sales team and Service team.
Coordinated and followed with Maintenance Department for preventive Maintenance.
Followed with Customer on Rental payment receivables.
Increased company sales and profitability by sales support activities.
Filled the gap between Sales and Service Department to increase Rental and service contracts.
Maintained working environment, safe material handling, Quality and Teamwork.
Provided outstanding customer support to clients with regular updates and follow up.
Bachelor of Commerce | 2006| |Diploma in Basic Safety and First Aid | |Diploma in Customer Service| |Diploma in Information Technology|