Network Engineer
Zamil Architectural Holding Group
Total years of experience :15 years, 5 Months
Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 2nd Level and some 3rd Level support over the telephone, remotely and face to face to clients & internal staff members.
Configure and troubleshooting Windows 2003/2008R2/2012R2 Server. Manage user accounts, security and user access rights. Applying group policies on O. U’s & domain on windows 2008, 2012 R2 server. Administration of MS Exchange server 2010 mailboxes, limitation, auto archive, maintain Database and logs. Server monitoring and management and capacity analysis and forecasting.
Managing DHCP, DNS, file server, MFP server assigning permission to folders etc. Configuring and managing spice work helpdesk system, Update the portal for spice work. Weekly reports & backup.
Maintaining Symantec backup Exec 15, Data Domain SAN for the backup, Work out on Data Domain SAN, NAS storages.
Hands on experience on Microsoft Office 365. Assist to migration of Office365. Creating & administration mailboxes of users in office365
Managing Fingerprint for all employees such as enroll users for punching.
Administration of the wide IP network. Resolve complex technical issues with Switches, Routers and VPN Appliances. UPS client installation and management.
Configure the enhancement and maintenance of Corporate IT security policies such as Qos, access time, application filtering, web filtering, anti-spam, network interfaces, VPN etc. in Cyberoam CR200iNG firewall.
Complete administration of Anti-Virus Sever (Kaspersky Endpoint security 10), updating and schedule scan, update for servers and end users, etc. creates tasks for renewals of license, update & installation of new packages.
Provides expert advice and guidance on issues related to LAN & WAN operations, equipment, maintenance and development and consistent with the requirements, Experience on system administration tool such as Damware, Real VNC etc.
Creating VLAN and assigning ports in L2, L3 switches, configuring routers and switches 1900, 1800, 2900, 3700 series etc. Network design and migration sub netted network on all other sister companies.
Resolving tickets of assigned as per helpdesk SLA in spice work ticketing software.
Administrating Esxi 5.5.0 servers & maintaining virtual machines through vSphere client.
Managing CUCM 11.0 of Cisco IP Telephony. configure IP phones, jabber assigning to user depend on their license, assigning permissions for calling. Arrange handler for incoming calls.
Password reset for jabber and assigning calling search spaces to users, Creating and managing Billing report through Imaginal Billing software.
Monitoring and responding to direct requests and calls logged in the Helpdesk system. Provide critical inputs to IT Help Desk Manager for drafting SLAs for various services.
Troubleshooting issue of EMIS (Oracle base application), ORION on end user.