Quality Analyst
webhelp
Total years of experience :10 years, 4 Months
root cause and other data analysis, correction and corrective action plan, calibration meetings .
Continuous improvement .
Create new KPIs.
Provide the client with our analysis and recommendations to help improve the quality of service.
Coaching sessions and support.
Training for new joiners.
Training for new QAs.
Process mapping (VISO), process and procedure creation SOPs.
Training for new procedures.
Follow up on the team Tasks (Pre alert- Control tower- Reporting).
Evaluate employee’s performance.
Create and implement KPIs.
Calibration with different departments
Recruitment and training.
Increase profit and cost reduction - Attract new customers.
Analyse feedback and report the results.
Work schedules, budgets and policies - Pricing.
KPIs for the reservation team.
Interpret and implement quality assurance standards and procedures
CSR evaluation and knowledge base Update.
Data analysis and Write KPIs and follow up.
Document internal audits and other quality assurance activities, Conduct training.
Business Auditing (ISO 9001 - ISO 14001 - ISO 18001 - TAPA - TISSE).
Update evaluation forms.
Process improvement.
Data analysis.
Update Knowledge base.
Cut cost.
Conduct training for new employees.