supervisor
Al Ain Distribution Company
Total des années d'expérience :5 years, 10 Mois
• Ensuring the incoming calls are answered on time.
• Have to see that the customers’ gets their queries resolved on time, and are getting the information and assistance that they are seeking.
• Intervention on complex issues and resolving them as quickly as possible.
• In charge of screening, and monitoring call centre operations.
• Completion of activity reports and logs in a regular basis.
• Keep the equipment and the center clean and in good working condition.
• Receiving clients compliances and investigate them.
• Resolving clients’ conflicts and issues.
• Follow-up on customer inquiries that are not immediately resolved.
• Study and research billing issues and misapplied payments.
• Identify, document, and alert the supervisors on customer call trends.
• Playing a role in recommending improvements for the centre.
• Provide on job training for new employees.
• Providing clients account information.
- December 2006 - up to December 2008
- Customer Service & Sales Department in the Emirates Media company, Al-Ain, United Arab Emirates.
Job Description: • Open accounts for customers and ensure they are processed on a timely basis.
• Responsible for all customers to register in the company.
• Process all customer requests including fax confirmations, statements, personal information change and finish the work in the company
• Set target in trying to register the customers.
• Preparation of the daily reports and monthly reports and handled to the managers.
• Follow up with the customers to make sure that their needs are being satisfied and accomplished.
• BSc of Business Administration- (May, 2009), Abu Dhabi University, College of Business, Department of Marketing.