e-Archiving Engineer
Supreme Council Of Health
Total years of experience :17 years, 3 Months
• Work to design, implement, and support the e-Archive data repository software application along with the application itself.
• Collaborates with the Project Manager and team members to ensure objectives are being met for timeline, budget, and overall company satisfaction.
• Design security matrix for application based on SCH standards.
• Develop and coordinate testing plan with the Project Manager.
• Coordinate Go-Live and Cutover process in discipline area with project Manager.
• Responsible for the e-Archive conversion process, TIF to PDF.
• Customer Service/Call Center type position directed at answering incoming calls relative to troubleshooting DSL/BROADBAND services issues.
• Customer Service Representative for wireless cell phones.
• Answer incoming calls, Troubleshoot cell phone related services, resolve and direct customers to Customer Care Assistance line.
• Investigate issues reported by customers in a timely and efficient manner.
• Train other staff to use the programs efficiently.
• Attended and played an integral role in department meetings.
• Offered excellent customer service in a pleasant and professional manner.
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and coworkers.
• Demonstrate best judgment in the cost of adjustments and credits.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
• Respond to customer inquiries and requests and resolve issues efficiently and professionally.
• Exercise strong interpersonal communication skills with customers and department personnel.
• Accept assignments with an open, cooperative, positive and team-oriented attitude.
• Utilize multiple call center support applications to efficiently assist customers and agents.
• Consult with colleagues or clients with a view for writing or modifying current operating systems.
• Evaluate and implement ways to incorporate existing or new technologies.
• Observe, test, diagnose and resolve faults in software.
• Write test code then refine and rewrite as necessary.
• Provide written documentation for users, perhaps in conjunction with a technical author.
• Work with other IT specialists both internally and externally.
• Undertake short and longer-term project work.
• Develop systems for entertainment services, voting, prayer time, payment of donations to Qatar Charity, weather forecast, stocks, horoscope, dream consultation, legal consultation, health consultation and cinema etc... .
• Consult with colleagues or clients with a view to write or modify current implemented systems.
• Observe, test, diagnose and resolve faults in the software & servers.
• Write test code then refine and rewrite as necessary.
• Work with other IT specialists both internally and externally.
• Data Entry.
• Translation.
• Customer Service.
• Data Entry.
• Data Verifications.
• Filing.
• Help students, small business people and those who need help to familiarize themselves with computer knowledge.
• Set up the proper programs and teach company's staff how to use company programs.
• Develop function able programs for the business and teach the members how to use them.
Bachelor of Science in Computer Science, Summer 2006 Faculty of Engineering, Qatar University, Doha Qatar Graduated with a GPA of 2.55 on a 4.0 Scale Course taken included: Software Engineering Design Operating Systems Design Java Development C/C++/C# Programming Multimedia Artificial Intelligence Object-Oriented Programming Relational Database Theory Networks & Mobile Communication Automata & Algorithms