Knowledge Management Technology Specialist
Department of Municipal Affairs
Total years of experience :22 years, 2 Months
Working closely with Knowledge Management Manager to align the Technology Strategy to KM Business Strategy.
Implementing KM initiatives, looking across KM processes to capture the organization knowledge and balancing the technology
enabler with the DMA learning objectives.
Developing service Improvement plan and turning KM ideas into workable solutions.
Enforce Central Knowledge Management Office’s (CKMO) polices, updates and changes across the municipalities (AAM, WRM).
Managing services vendors and making sure to facilitate the technical support based on the agreed SLA.
Extend the support and the consulting services to Municipalities’ technical capabilities.
Provide single point of contact between CKMO and other departments for any KM technology or requirements related activities.
Analysis of the customer's needs any apply a technical analysis.
Develop and maintain collaborative applications based on SharePoint Portal Server.
Participate in proposal writing.
Mapping analysis between the requirements (What) and the SharePoint functionalities (How).
Setup and maintenance of SharePoint solutions.
Setup IT Roadmap for clients.
Ensures that the project is planned and executed 100% in compliance to Application Delivery processes.
Acts as the single point of contact between Technical Delivery Group and Client Care Management.
Proactively improve service against Key Performance Indicators (KPIs) identified for Application Services Objectives and Goals.
Tracks all project related performance, assumptions, constraints, decisions, issues, risks, metrics, corrective and preventive actions to ensure service level management to the client.
Prepare proposals for new application development / implementation.
Working with clients to understand their work practice and the nature of their business, define the scope of a project, define software and hardware requirements, analyze problems and make recommendations, and plan timescales and resources required.
Organizing and scheduling training for clients.
Managing vendors and 3rd. parties’ requirements and requests.
Analyze, design, and implement web applications following different architectures and using different web development techniques.
Assist in problem analysis, and submitting solution recommendations.
Leading the implementation of web applications and content management systems.
Developing complex web applications modules.
Programming Microsoft SQL 20002005 Server.
Testing, debugging, and deploying developed solutions.
Customizing products and solutions.
Represent Technical Delivery Group in clients/leads meetings (Pre-Sales).
Define implementation scope & business expected benefits for customers.
Design product presentations & analyzing customer requirements to offer the best solution can automate customers’ business.
Preparing and presenting technical content for non technical users in PDF, power point, or video formats.
Leading Research & Development operations and conducting knowledgeable session for development team to cover latest technologies and best practices.
Present / demo technical solution and construct proposals in order to facilitate a successful and profitable project implementation
Analyze new RFP’s and recommend strategy and solutions.
Prepare demos / pilots, involving the required presales / technical team.
Provide technical training or seminars to inter-company sales and pre-sales teams.
Building a Knowledge Base for team leads/developers and pre-sales.
Analyze, design, and implement web applications following different architectures and using different web development techniques.
Assist in problem analysis, and submitting solution recommendations.
Leading the implementation of web applications and content management systems.
Developing complex web applications modules.
Programming Microsoft SQL 20002005 Server.
Testing, debugging, and deploying developed solutions.
Customizing products and solutions.
Training clients to use developed content management systems and online solutions.
Maintaining developed content management systems and online solutions.
Worked as a contractor for PECDAR to deliver Microsoft.NET courses.
Participated as a volunteer in People development projects in coordination with NGOs and the United Nations.
Training Manager leading training plans, marketing and promotions for Microsoft special training & courses.
Worked as Senior trainer for Microsoft Web-Based related technologies (ASP.NET/ADO.NET/SQL Server)
Regular Public Speaker in universities workshops.
Delivering technical courses to user groups.
Participating in graduation project as assistant/assessor.
Developing high-level business requirements (HLR) and detailed-business requirements (DBR) documents.
Developing various internal applications.
Train the universities students who are participating in summer programs offered by MOTIT.
Developing high-level business requirements (HLR) and detailed-business requirements (DBR) documents.
Developing various internal applications.
Operate the website content and updates.
** CMI Level 7 Executive Diploma top up to Master degree expected in June 2013.