محمد Adhil

• Provided first-line technical support for hardware and software issues, reducing recurring tickets through
root cause documentation and accurate incident records.
• Configured and maintained computer systems, printers, Scanners, and Peripherals, ensuring 99%
uptime for daily operations.
• Performed software updates, system monitoring, and troubleshooting checks, logging tickets and
escalating issues per standard procedures.
• Supported onboarding through system setup, user account configuration, and equipment preparation,
maintaining IT support documentation and user guides for reference.

• Provided first-line technical support for hardware and software issues, reducing recurring tickets through
root cause documentation and accurate incident records.
• Configured and maintained computer systems, printers, and office IT equipment, ensuring 99%
uptime for daily operations.
• Performed system monitoring and troubleshooting checks, logging and tracking tickets per standard
procedures to identify issues before escalation.
• Supported onboarding tasks including system setup, user account configuration, and equipment
preparation for new staff.

• Developed Python-based security tools including a File Integrity Checker and Web Vulnerability
Scanner (SQL Injection, XSS detection).
• Tested and debugged tool functionality to ensure accurate detection and reliable performance.
• Researched cybersecurity concepts and documented findings to support project delivery and learning.

• Monitored network and system activity using Splunk SIEM, identifying anomalies and escalating
incidents per SOC procedures.
• Analyzed Windows and Linux logs to investigate user activity, system errors, and connectivity issues.
• Performed network traffic analysis using Wireshark to diagnose latency and suspicious behavior.
• Resolved OS-level and connectivity issues through desktop troubleshooting for lab environment users.

managed user accounts, groups, and access permissions to ensure correct access levels. Performed common
help desk tasks - password resets, account unlocks, and user deactivation. Applied basic GPOs and tested login
scenarios to verify access controls and resolve permission issues.