Production & Quality Manager
FM Automotive Coatings Limited
Total years of experience :30 years, 5 Months
"• Formulating and implementing goals, policies & procedures pertaining to QA/ QC; designing, documenting, implementing and attaining continual improvement of Quality Management System (QMS).
• Coordinating QA/QC activities with multidisciplinary QC engineers and enforces ITP (Inspection & Test Plan) in terms of production quality. Ensure quality management system (ISO9000/ISOTS16949) is functioning properly.
• Developing a framework of quality standards, procedures & systems and overseeing smooth implementation of activities.
• Ensuring adherence to the quality standards and overseeing implementation of various stages of workflow using quality tools. Undertake Supplier Quality Assurance (SQA) function within the plant to ensure supplier quality adherence.
• Evaluating internal control systems / procedures, preparing audit reports with a view to highlight the shortcomings and implementing necessary recommendations.
• Applying the total range of assurance sciences including motivation, human factors, quality costs, audits, calibration, inspection, probability, hypotheses testing, and design of experiments, reliability, and maintainability.
• Handled the investigation of customer complaints regarding quality issue and carried out internal audit process as per quality management system.
Key Accomplishments:
• Played a stellar role in increasing the OEE on 2 of the recent automated production lines by 35% by monitoring production processes and with the introduction of video based SOPs (Standard Operating Procedures)
• Made remarkable improvements by reducing customer non-conformance levels by 45% within a period of 12 months by consistently invigilating areas within the processes that could be targeted.
• Developed and introduced a whole suite of SOPs that detailed instructions to be followed during in process inspection that increased product knowledge and reduced external customer concerns by 35% over a period of 24 months.
• Significantly contributed to build healthy working relations with customers/clients which assisted in reduction of formal customer concerns and internally issues were rectified to diminish impact on organisation performance.
"
Quality Manager
Boldon, Tyne & Wear, UK
FM Automotive Coatings Limited January 2011 to Present
(Automotive plastic components - spray painting facility)
• Responsible for the management of the Quality Department.
• ISO9000 implementation - maintenance and compliance.
• Liasing with customer base to resolve customer issues/concerns.
• Implementation of employee training plans.
• Supplier Quality Assurance (SQA) function within the plant to ensure supplier quality adherence.
I have successfully reduced the PPM figures for one of the company's major customers from 523 (for 2010) to 60 (for 2012) - this has been through continuous improvements and feedback within the process and to personnel to allow and initiate this current improvement, current PPM for first half of 2013 is 25.
• Reviewing and updating of the program quality plan and carrying out analysis and correction, corrective and preventive action of different processes.
• Controlling non-conforming products & processes and rejection control and arranging the repair of any QA/related equipment that is malfunctioning.
• Supervising quality & compliance targets and auditing of products to ensure right quality standards are maintained as per customer requirements
• Engaged in overseeing vendor evaluation and counselling international suppliers visiting China and advising on quality issues
• Key Accomplishments:
• Contributed significantly by visiting China and analysing manufacturing process, providing set of recommendations that improved the quality of materials sent to UK considerably
• Improvements that would have a positive effect on the manufactured components dispatched into the UK, this resulted in the in the in process rejects reduction from 65% to 30% within a period of 6 months.
• Outstanding role in streamlining quality systems for the newly acquired facility in Newton Aycliffe reducing the rate of non-conformance reports being raised from 30% to 15% over a period of 12 months.
• Established a distribution centre in Meru (France) into which automotive air registers were dispatched from China to key customer base.
Quality Assurance Engineer
Sunderland, Tyne & Wear, UK
International Automotive Components Limited. September 2007 to Present
(Plastics injection moulding facility)
Assisted in reshaping the Quality Department to ensure that it could cope with the speed at which it was growing. Responsible for full management of the customer base (Land Rover and SAAB) . Responsibility for all aspects of process control, product control, vendor/component approval and customer liaison.
• Visited the SAAB manufacturing plant in Sweden to resolve previous customer issues and to develop an in depth customer-supplier relationship.
• Visited Land Rover on numerous occasions to develop communications between IAC and Land Rover with regards to customer issues - both official and opportunities for improvement - gained knowledge of the LR
VRT process to reduce in process rejects thereby improving product quality supplies to LR and achieving
reduced PPM levels.
• Successfully achieved FORD Q1 certification as requested by Land Rover (via Ford Motor Company)
Quality Manager Boldon, Tyne & Wear, UK
M&S Automotive Coatings Limited January 2004 to August 2007
(Automotive plastic components - spray painting facility)
• Responsible for the management of the Quality Department.
• ISO9000 implementation - maintenance and compliance.
• Liasing with customer base to resolve customer issues with robust countermeasures resulted in PPM reduction.
• Implementation of employee training plans.
• Assisted in relocation of plant to a new fully automated production facility that included retraining exercise to comply with rules and regulations of the new production facility.
Quality Manager
Peterlee, Co.Durham, UK
BHK (UK) Limited June 2002 to December 2003
(Manufacture of components for supply to furniture industries)
• Responsible for the management of the Quality Department.
• ISO9000 implementation - maintenance and compliance.
• Customer-supplier liaison to allow quality improvement of raw materials and finished goods.
• Successfully implemented Forest Stewardship Council (FSC) within the company that generated new business.
Quality Manager Peterlee, Co. Durham, UK
Mecaplast Peterlee (formerly Neyr UK Limited) January 2000 to June 2002
(Plastics injection moulding facility)
Responsible for the management of the Quality Department.
• ISO9000 implementation - maintenance and compliance.
• Customer-supplier liaison to allow quality improvement of raw materials and finished goods.
• Successfully implemented and achieved QS9000 certification within the company that generated new business.
Quality Assurance Supervisor South Shields, Tyne & Wear, UK
Quality Assurance Foreman November 1993 to December 1999
Quality Inspector
Semi - Tech (Newcastle) (formerly Onwa Electronics(UK) Limited)
(Colour Television manufacturing facility)
Assisted Quality Manager in the management of the Quality Department.
• ISO9000 : assisted in the implementation, maintenance and compliance.
• BEAB : compliance, maintenance
• Visited headquarters in Hong Kong and China to lease with colleagues to implement new model within UK plant.
University of Northumbria Newcastle Upon Tyne, UK BEng (Hons) Manufacturing Systems Engineering September 1989 to June 1993
StJoseph's RC Comprehensive School Hebburn, Tyne & Wear, UK GCE A Level - Pure Mathematics & Statistics, Chemistry September 1981 to July 1988
GCE O Level - Chemistry, English Lang, English Lit, Mathematics, Physics
