Senior Program Manager- TAKAMOL Holding
Takamol Holding company
Total years of experience :14 years, 6 Months
Senior Program Manager
Takamol Holding
2019 to Present
◼ Manage and lead the technology operations project team, preparing the work plans and assigning
specific duties
◼ Assist in identifying, evaluating, and mitigating operational risks in correlation with key business
drivers.
◼ Manage and development cost budgets, including detailed analysis, revisions, and sensitivities. Make
recommendations regarding cost analysis.
◼ Aligning projects with the Company strategic objectives and setting project prioritization.
◼ Meeting with business and product development teams to plan, develop, maintain and communicate the
release cycles across the portfolio of business unit products
◼ Acting as a mediator between team members and with external stakeholders when conflicts arise.
◼ Meet budgetary objectives and adjust project constraints based on financial analysis.
◼ Proven performance in leading high performing teams and achieving results through others by
coaching, mentoring and target setting.
◼ Developing and implementing end-user test strategies and documenting feedback.
◼ Delegate project tasks based on junior staff members' individual strengths, skill sets and experience
levels.
◼ Participate in tracking, reporting, and evaluating vendor performance and updating and maintaining
the vendor management program and procedure.
◼ Communicate progress reports to executive management and project stakeholders.
Product Development Manager;
• Work with external vendor development teams to ensure at detail that they are following Takamol solutions development standards and practices and escalate when this is not being done.
• Communicate with senior Management and teams on technology, standards, and technical approaches in a non-technical way so it is easy to understand
• Proactively identify risks, roadblocks, dependencies or other challenges to successful product development.
• Work with executive leadership, senior stakeholders, customers, and customer vendor teams to plan releases and update them accordingly
• Utilize tools that help development vendor teams deliver more accurately, passionately, and with higher levels of quality
• Introduce techniques that deliver technical value for Takamol
• Work with business and product development teams to plan, develop, maintain and communicate the release cycles across the portfolio of business unit products.
• Participate in all scrum ceremonies, design workshops, and ad hoc meetings
• Provide status updates and promote seeing status for various levels of the organization to keep them updated on the status of upcoming product releases.
• Work with the team scrum master to ensure that the product development team can deliver high value product releases and are engaged to ensure that the features meet or exceed expectations.
• Support and coordinate QA or release acceptance processes with external entities.
• Conduct sprint reviews on release progress and readiness.
1. Installation & Integration Engineer, MVNE/MVNO Department:
• Integrated, customized & launched the new Mobile Virtual Network Operators (MVNOs), including “FRiENDid” &
“Elephant Talk”
• Implemented & operated IN & VAS platforms (SMSC, IVR, USSD and GGSN)
• Supported different systems through the integration with all supporting system and APIs
• Projects management of the installation & integration for the MVNE/MVNO partners with ZAIN networks
2. Technical Performance Engineer, NOC Department:
• Coordinated the network optimization activities to ensure that the network meets KPI thresholds mainly on service accessibility (CSSR, block rate), retain ability (CCR, drop rate), usage (traffic) & mobility (handover)
• Created & developed network performance reports
• Assured network availability health through daily checking
• Performed support for monitoring the performance KPI's within the SLA
• Investigated incidents affecting network performance & provided analytical support for other teams
3. Network Operation Engineer, NOC Department :
• Network surveyed & monitored using applications such as NetAct Suite \[Alarm Monitor, Top Level User Interface
(TLUI), Element Manager, WCDMA BTS Manager\] & Application Launcher \[RNC RNW Object Browser, MMi window, RNW online monitoring\]
• Performed the first level of troubleshooting and understanding of the nature of the fault
• Analyzed the impact of an alarm or a failure on network resources & service; gave a severity rating according to a predefined level matrix
• Fault handled & escalated to FLM (field operations & maintenance) and CARE
• Supported implementation department on site creation & integration to the network
• Supported planning & optimization on neighbor modifications, system parameter
• Recorded trouble tickets that include: diagnosis, follow-up, & resolution
Created & developed network performance reports
• Assured network availability health through daily checking
• Performed support for monitoring the performance KPI's within the SLA
• Investigated incidents affecting network performance & provided analytical support for other teams
Network Operation Engineer, NOC Department
• Network surveyed & monitored using applications such as NetAct Suite \[Alarm Monitor, Top Level User Interface
(TLUI), Element Manager, WCDMA BTS Manager\] & Application Launcher \[RNC RNW Object Browser, MMi
window, RNW online monitoring\]
• Performed the first level of troubleshooting and understanding of the nature of the fault
• Analyzed the impact of an alarm or a failure on network resources & service; gave a severity rating according to a
predefined level matrix
• Fault handled & escalated to FLM (field operations & maintenance) and CARE
• Supported implementation department on site creation & integration to the network
• Supported planning & optimization on neighbor modifications, system parameter
• Recorded trouble tickets that include: diagnosis, follow-up, & resolution
Relevant Coursework: Project Management, Strategic Management, & Engineering Risk Management