It Technical Support Engineer
Obeikan Glass
Total years of experience :2 years, 8 Months
Installation & Configuration of Windows Server 2008/ 2012 / 2016.
Adding Active Directory services 2008/2012/2016.
Adding, Modifying, Deleting of Users accounts in Active Directory
adding, maintaining and removal of the objects within the Active Directory
Experience of:, Active Directory Group Policies, TCP/IP, DNS/DHCP & Backing of AD
Configuring DHCP, assigning scopes, super scopes, address reservations
Knowledge of Installing, Configuring & Maintaining of WSUS 3.0 for Microsoft Patch Management.
Updating servers with latest service packs and hot fixes through WSUS 3.0
Implementing RAID 1, RAID 5 and Raid 10 on mission critical servers such as domain controllers, file servers, Application server & Database server.
Trouble shooting user issues in Microsoft Office 2010 / 2013 / 2016
Installations, Configuration and Troubleshooting of MS-Outlook.
Installation & Configuration of Cisco switches.
Managed installation, configuration and administration of Cisco equipment in IT architecture of organization. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network
Installation & configuration of AVG Antivirus server & Client Software in user PC through Group policy Management.
Protecting the Network from viruses, Trojans using AVG Anti-Virus Server.
Applying new serviced packs for O.S. (WSUS).
Performed installation, configuration and troubleshooting Network & Local printers
Handling of cable crimps and Cable tester to find any errors in that cable.
Adding Modifying of IP Telephones & Soft Phone end user PC.
Installation, Configuration & Maintenance of ZK Time Attendance Software
Training & Supporting HR Department for Generating reports of Time Attendance Software.
Troubleshooting & Maintaining of IP Surveillance System.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, ISP, LAN/WAN
Understanding of operating systems, Windows 7/8/10 configuration options. Identifying & troubleshooting basic hardware parts of computer, laptop & printers, perform problem determination and resolve routine customer problems..
Installation of end user operating systems.
Installation of Hardware & Drivers
System Assembling and Disassembling.
Supporting end users in problems with using desk top applications.
Actively involved in updating System projects sheet on daily basis, visiting sites to resolve issues on the Systems & Gathering information about the services provided.
Configuration of Cisco Routers, Switches & wireless Access points.
Basic Understanding of IP Telephony system (Cisco & AVAYA)
Network Designing in Microsoft Visio.
Basic hand on experience on Cyberoam UTM.
Identifying & troubleshooting of Network Problems.
Installation of operating systems, Windows XP/7 configuration options.
Support customers on issues pertaining to Microsoft Server 2008, 2102.
Ensure full commitment to Customer Service.
Possesses strong customer service skills with ability to balance.
Technical support, written/oral communication and customer satisfaction.
Performed installation of PCs.
Supported end users in problems with using desktop applications including.
Resolved application queries and incidents.
Performed software support such as software updates, configurations, software rebuilds and client installation.
Performed desktop application installation and configuration.
Performed installation, configuration and troubleshooting printers.