Business Systems Analyst
Saudi Aramco - SMP Contractor with Al-Hoty
Total years of experience :13 years, 5 Months
•Applying excellent communication skills in the role, a strong team ethic and the ability to deal with a wide range of technical issues.
•Handling Data Leakage Prevention (DLP) report.
•Managing static IP and SSL-VPN Configuration.
•Maintaining user access to data and system as well as coordinating workstation sanitization process.
•Delivering effective organizational system and procedure for IT assets, including updating change of use and location records and write off reports.
•Instilling an understanding amongst staff of correct back up and retention procedure.
•Providing computer and communication support for all users as well as technical advice, guidance and assistance to executive management.
•Helping create enhanced awareness amongst staff on Phishing Emails, coordination with colleagues to identify security needs in line with regulatory requirements.
•Ensuring at all times that guidelines and best practice are adhered to in relation to data protection in dealings with external parties.
•Establishing proper corrective and preventive actions and dissemination of effective awareness techniques.
•Managing IT Assets and controlling inventory.
• Server software support.
- By connecting remotely to the server to troubleshoot the problems,
- iDRAC may allow login and reboot the system even if the core operating system has crashed
- Upgrading the Servers.
• Server Hardware support. Configured, installed and maintained Dell's Servers.
SABIC IT HELP DESK AGENT
•Working as a Software Analyst at Global Service Center.
•Working with speed and accuracy in a key role requiring the identification and resolution of user issues with computers, printers, telephone.
•Demonstrating an excellent knowledge of computer software, to ensure user problems are dealt with in a timely, professional manner.
•Managing user accounts using (Exchange server 2013 and Active Directory).
•Managing internet access and VPN access for SABIC employees by using (Active Directory).
•Working on the Shared Services Request System (SSRS) to resolve issues related to Staging form, SQL form, User form, Summary definition form, Operational catalog form and Service request form.
•Working on RSA Console (CITRIX PIN Number) for SABIC employees.
•Working on Skype for Business support from (Skype for Business Server).
•Working on Cisco Telepresence Multipoint System (CTMS). Telepresence is a Global solution that hosts different Cisco Telepresence Rooms and Technologies distributed across SABIC global offices.
•Applying excellent communication skills in the role, a strong team ethic and the ability to deal with a wide range of technical issues.
SABIC IT HELP DESK AGENT
•Working as a Software Analyst at Global Service Center.
•Working with speed and accuracy in a key role requiring the identification and resolution of user issues with computers, printers, telephone.
•Demonstrating an excellent knowledge of computer software, to ensure user problems are dealt with in a timely, professional manner.
•Managing user accounts using (Exchange server 2013 and Active Directory).
•Managing internet access and VPN access for SABIC employees by using (Active Directory).
•Working on the Shared Services Request System (SSRS) to resolve issues related to Staging form, SQL form, User form, Summary definition form, Operational catalog form and Service request form.
•Working on RSA Console (CITRIX PIN Number) for SABIC employees.
•Working on Skype for Business support from (Skype for Business Server).
•Working on Cisco Telepresence Multipoint System (CTMS). Telepresence is a Global solution that hosts different Cisco Telepresence Rooms and Technologies distributed across SABIC global offices.
•Applying excellent communication skills in the role, a strong team ethic and the ability to deal with a wide range of technical issues.
ARAMCO IT HELP DESK AGENT
. Working as a Software Analyst at the Frontline Help Desk with Saudi Aramco Communication Operations Department.
. Working with speed and accuracy in a key role requiring the identification and resolution of user issues with computers, printers, fax machines and telephone lines
. Demonstrating an excellent knowledge of computer software, to ensure user problems are dealt with in a timely, professional manner
. Entrusted with responsibility for the installation of software updates in addition to the raising of trouble tickets and call tickets on the Remedy System
. Applying excellent communication skills in the role, a strong team ethic and the ability to deal with a wide range of technical issues in a high-pressure environment
job requires team work and dealings with
customers to solve their issues by troubleshooting the problem and provides them with a professional solution for them to resume their work as soon as possible.