VP's senior Advisor
STC
مجموع سنوات الخبرة :16 years, 2 أشهر
Shaping the future of professional learning at STC:
• Develop and execute the Professional School's strategy and Portfolio.
• Masterminding curriculum excellence: Oversee the design and development of programs, courses, and materials. Cultivate valuable partnerships with vendors, universities, and professional academies.
Architecting STC's future workforce:
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• Championing human capital development: Designed and implemented the learning and development (L&D) strategy and portfolio, equipping employees with the knowledge, skills, attitudes, and competencies crucial for achieving STC's strategic goals.
• Driving learning excellence: Led the organization's L&D activities, ensuring the delivery and administration of both technical and functional training programs.
• Building lasting relationships: Fostered strong, long-term customer relationships through effective relationship management, ensuring ongoing business value.
• Empowering for success: Cultivated a culture of continuous improvement and empowered staff members to contribute to the company's quality and growth.
• High-performing teams, excellent service: Led high-performing teams to deliver exceptional customer service, exceeding expectations consistently.
• OSS portfolio: Designed, planned, and implemented Operation Support Systems (OSS) for Mobily's GSM/WCDMA and LTE networks, ensuring optimal network performance and efficiency.
• Quality assurance: Exceeded quality service goals consistently through effective workflow management, delivering exceptional results for stakeholders.
• Value-added services: Designed, planned, and implemented key Value Added Services solutions (VoLTE, M2M, RBT, LBS), enhancing user experience and generating new revenue streams.
• Prepared RFQs, RFPs, and led negotiations, securing the best deals for Mobily while maximizing operational value.
• Mega project management: Orchestrated large-scale projects worth up to 100M SAR annually, ensuring successful development, execution, and handover, with complete end-user satisfaction.
• Collaborative and results-oriented: Worked seamlessly with diverse stakeholders across Mobily, translating business requirements into actionable plans and delivering projects with high acceptance rates.
• User-centric delivery: Delivered solutions that not only met business objectives but exceeded user expectations, ensuring maximum satisfaction and value
• Multi-vendor integration: handle the NMS integration process for diverse technologies, from initial setup to final handover, ensuring smooth operation and maximum value.
• Service layer: Lead the integration of key service layer functionalities, overseeing every stage from deployment to handover, and enhancing network capabilities.
• Solution Support: Deliver comprehensive solution support and life cycle management, exceeding expectations defined in the management contract.
• Customer Engagement: Actively participate in customer engagement and pre-sale processes for OSS, NMS, and VAS solutions, demonstrating expertise and building trust.
• IP network: Managed and maintained the IP network domain, ensuring its smooth operation and efficient performance.
• Wireless network: Implemented and supported cutting-edge wireless LAN controllers and access points, delivering streamlined hardware solutions and seamless connectivity.
• User success support: Provided proactive guidance and technical assistance to users, resolving issues and enhancing their network experience, ultimately improving overall network performance and usability
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