IT SERVICEDESK SENIOR OFFICER
ALKHORAYEF GROUP.
Total years of experience :13 years, 10 Months
monitoring and maintaining the computer systems and networks.
installing and configuring computer systems, network diagnosing hardware/software faults and solving technical problems, either over the phone, remotely or face to face.
Working with customers to identify computer problems and advising on the solution.
provide the first level support to all users within the company.
Provide IT assistance and support to 5000 users, and more than 25 sites spread across Saudi Arabia.
