Research Executive
Nielsen
مجموع سنوات الخبرة :14 years, 4 أشهر
Develop Nielsen business with new and existing clients.
Handling a portfolio of local, regional and multinational clients across the Middle East region, such as ColgatePalmolive, Henkel, Vileda and Nuqul group...
Co-ordinates the execution of projects, informs clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of information.
Contributing to coaching and training of trainees and other executives.
Works on the analysis and interpretation of results, provides feedback to clients and writes reports and recommendations.
Deliver professional presentations/business reviews to RMS clients.
Provide rich market & consumer insights and recommendations to drive sales of client brands.
Assist in the smooth collection of debt from clients, and communicate any contract/ job changes to the Finance Department on timely bases for correct invoicing.
Perform all administrative functions pertaining to the billing, contract, account plans and various reports according to Nielsen standards and operating procedures.
Advertising Agency
Account Executive/ Client servicing
March2013/June2013
Main responsibilities
• Meeting and liaising with clients to discuss and identify their advertising requirements.
• Presenting, alongside agency colleagues (particularly the account manager), the campaign ideas and budget to the client.
• Liaising with, and acting as the link between, the client and advertising agency by maintaining
regular contact with both, ensuring that communication flows effectively.
• Presenting creative work to clients for approval or modification.
• Writing client reports.
• Arranging and attending meetings.
• Making 'pitches', along with other agency staff, to try to win new business for the agency.
Alawneh Exchange, Amman-Jordan, www.alawnehexchange.com
Marketing Officer Jun/2012 - March/2013
With 15 branches spread thorough the Hashemite Kingdom of Jordan, Alawneh Exchange Company
is currently the largest Money Transfer and Exchange Company operating in Jordan. Reporting
directly to the Deputy General Manager, I'm responsible of managing day-to-day activities to execute the Group marketing and communication strategies.
Main Responsibilities
• Coordinating with the Group Advertising Agency to design the Group marketing communication and advertising materials.
• Coordinating with the website and social media Manager to maximize the impact of Alawneh
Exchange Group electronic communications.
• Building contacts with the local media to get the best offers and execute the Group advertising
activities.
• Managing the production of promotional materials, including leaflets, posters and flyers.
• Arranging for the effective distribution of promotional materials.
• Maintaining, build and update mailing databases.
• Organizing and attending events and exhibitions.
• Carrying out market research and customer surveys to assess customer satisfaction.
Alawneh Exchange, Irbed-Jordan, www.alawnehexchange.com
Customer Care Officer Jun/2009 - Oct 2011
Main Responsibilities
• Reconciling position reports to ensure the firm knows its positions at all times.
• Dealing with internal and external client requests related to the operations process.
• Monitoring the branch's daily transactions.
• Investigating and solving customers' problems, which may be complex or long-standing problem.
• Working on money transfer section (i.e. Western union)
• Working on money exchange.
• Providing help and advice to customers using the organization's products or services.
Yarmouk University, Irbed-Jordan B.S. in Business Administration with emphasis in Marketing May/2012 • Cumulative Average: 71.3 %, (Marketing Major Cumulative Average: 76.4 %) • Relevant courses: Strategic Marketing Management, Integrated Marketing Communications, Consumer Behavior and Marketing Research.