محمد ABU Baker

servers montiring
networking
hardware and applactions support
end user support

Job Description/ Duties: Senior IT Technical support -
Daily Report
Handling Saudi Airlines Branches - Makah Ticketing Office and Taif Airport issues .
Handling VPs And GMs Issue
Remote Support
Level 2 For Troubleshooting
Network Support.( Port Security - Port Activating - switch implementation - troubleshooting ) .
Application Support
Server Power up and daily routine Maintance
Daily backup of application
Handling Critical Location Such Airport
Asset Management.
IP Phone Configuration and troubles

Senior IT Technical Support ( Makkah - Taif - Saudi airlines CTO Offices )
Handling All Technical Issues in 5 Locations And Taif Airport
L2 Support ( Desktop - Printers - Connction - Networking - Remote Support )
Daily Basis ( Backup - Servers - Ups )
IP Phone ( Installation - TroubleShooting )
Asset Management
Training Sessions
Network ( Installation - Port Security - Cabling )
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Oct 2010 - Till Date Saudi Arabian Airlines - Contractor
Daily Report
End User Support
Hardware Issues
Support All Technical Problem
Attends to all IT problems reported on the IT help desk in a timely and professional manner and agree on call-out time scales
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Additional roles and responsibility - Shift Leading
Managing critical Incident and escalation
End to end major incident coordination
Broadcasts and notifications
First level in handling team’s queries & questions
Break management (through CMS)
Shift handover
Report generation - daily/weekly/monthly as agreed with the customer
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Experience of user administration in Windows Active Directory, exchange, DHCP, DNS
Experience In IP telephony applications
Experience Airport Services And support
Experience services and Network Services
Good experience in IT technical support role in large corporation
PCs, laptops and printers in a business
Knowledge of Switching Routing
Experience with Outlook end-user Experience with Windows XP Operating System, VPN, and remote access
Knowledge of security applications including antivirus software
Ability to manage Active Directory user, group, and computer account
Understanding and working knowledge of infrastructure environments
(e.g. Operating system, security, network, voice, end user and server).

 System Administrator ( HMIS )
 Daily backup of application ( Hmis - Fmis )
 Daily antivirus check and update
 Daily report of escalated issues/ fault
 Technical Support.
 Application Support
 End User Support
 Network Support
 Create New User ( Lan User - System Users )
 Control Internet User ( Using ISA Server )
 Server power up and daily routine maintenance
 TRANIER
