محمد الدويش

2008 - Nov 2015
• Interfaced with various customers, assessed needs and prepared all agreements with the customers.
• Developed technical & financial proposals based on customers’ business requirements.
• Assisted Account Managers liaising with potential clients and sourcing and closing deals.
• Assisted Account Managers to maintain relationship for achieving customer satisfaction and retention.
• Provided customized solutions to ensure problem resolution and ensure sales increment.
• Conducted market research and identified new areas of sales and business development opportunities.
• Worked for Mega project and understood features of the newly launched services.
• Coordinated with the EBU Marketing department to improve service development plans.
• Managed the tender preparation process and prepared RFP responses, proposals and related documents.
• Delivered technical support related to sales activities to the account managers and sales personnel.
• Drafted and closed contracts with potential customers and negotiated pricing for the sales activities.
• Coordinated with third party solution providers to ensure delivery of proposed solutions to the customers.
Loyalty Manager, Retention Department 2004-2008
Responsibilities
• Defining ALJAWAL's loyalty program objectives and developing and updating ALJAWAL loyalty program.
• Coordinating program management and evolution with Alhatif loyalty program department.
• Developing the existing Loyalty program - Qitaf with features for customer enrolment, enquiry, auto redeem through IVR and SMS and minimizing call to agent.
• Developing and ensuring periodic updation of the existing rewards as per customer requirements.
• Identifying performance measures and internally monitoring performance.
• Monitoring and evaluating regular program and developing and implementing evolution strategy.
• Encouraging customers to pay early through extra points in Qitaf program.
• Ensuring customer loyalty by providing life stay points.
• Encouraging customers to use website for securing bill though web instead of printing papers.
• Developing and implementing loyalty program, Qitaf SAWA for pre-paid customers.
• Creating and implementing external reward for loyalty program for both pre paid and post-paid customers- Partnership program.
• Proposing and developing several win-back initiatives for customers.

• Handled the responsibility of setting sales targets for the centers including objectives and tasks for the sales staff.
• Coordinated with relevant departments to ensure compliance with the assigned policies and procedures.
• Consulted with other department heads for setting performance standards and achieving objectives.
• Conducted and supervised various market research projects for gathering feedback on new products.
• Processed HR related works for the department staff and conducted performance appraisal of staff.
• Evaluated sales performance and ensured delivery of quality of service to the customers.
• Followed up to ensure that the outlets are meeting the assigned target.
• Assigned tasks to the staff sales at headquarters and sales centers and monitored work of sales staff.
• Handled and ensured timely resolution of customers’ problems and achieve customer satisfaction.

• Worked with ANB in Morabaha Islamic Division as an Investment and Finance Officer.
• Involved in handling a wide range of functions including marketing of fund products (investment and finance).
• Analyzed Financial Statements, studied credit applications for customers.
• Identified new areas of business development opportunities for closing international investment deal.