Retail Area Manager
BTC Fashion - Matalan
Total des années d'expérience :21 years, 8 Mois
• Responsible for driving Three stores business result.
• Leading a team of store managers towards effective collaboration and
attainment of goals and setting standards and objectives for different stores and
department
• Traveling to stores to conduct unit visit reports, training, assistance, and support
• Ensure compliance with company’s policies and operational guidelines.
• Hosting weekly calls with the stores to cascade information, Communicating
financial and goal results and key performance indicators to direct reports
• Maintain staffing levels consistent with business needs to ensure excellent
customer service (Includes assisting with recruiting, hiring and training
employees)
• Managing and assigning tasks appropriately to ensure the stores are clean,
adequately stocked, organized, well kept and priced correctly
• Analyzing daily sales information and perform financial analysis to maximize
sales and net profits
Meeting sales goals by training, motivating, mentoring and providing feedback to staff
Ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies.
Maintain outstanding store condition and visual merchandising standards
Conduct personnel performance appraisals to assess training needs.
Deal with issues that arise from staff or customers (complaints, grievances etc)
Maintain merchandise by implementing security systems and measures.
Making sure the shop floor runs smoothly.
Meeting the store's monthly targets and handle budgets.
Recruit and train staff.
Deal with any enquiries and complaints and monitor customer service.
Serve customers as needed.
Put together the rotas and shifts.
Maintain Excellent Visual Merchandising Following Brand Guidelines.
Managing deliveries.
Enforce quality customer service
Mentor and train employees
Provide a comfortable working environment
Implement business strategies to increase sales
Maintain and improve company standards
Prepare staff for job transition and succession
Manage the execution of product promotions
Achieving Store Profitability by monitoring efficiencies and ensuring the pricing of goods is correct.
Stock Management which includes ordering, receiving of stock, stock rotation, stock take
and ensuring that the quality of stock is never compromised.
Staff Management which includes staff motivation, training, performance, Operationa
l management and the discipline of staff.
Ensure that excellent customer service is maintained at all times.
Hygiene and Safety which includes the management of the overall store hygiene and
implementation of the company’s safety regulations.
General Administration which includes cashing up, banking and the analysis of back office reports .
Scheduling Staff and assigning Duties
Oversee operations and staffing for the produce department.
Maintain Shrink.
Ensure quality and freshness of all produce.
Suggests changes to inventory, pricing and purchases supplies when needed.
Monitor quality of goods and service.
Responsible for department staff training, assignments, and scheduling
Provide orientation to newly hired employees on the rules and regulations vision and mission
of the company and complete job details.
Arrange files and documentation of all employees in the company, such as personnel
transactions, insurance coverage, and pension plans.
Compile compensation and benefits of the employee.
Evaluate employee progress and give disciplinary actions.
Review the performances of the employees to determine their strength and weaknesses.
Help employees that exhibit outstanding workmanship to advance and qualify for higher
position.
Help plan, supervise and deliver training to new staff