محمد الفلفل

• Managed quality of Aramco & Neom projects portfolio valued at over $500MM, consistently delivering ahead of schedule and best quality.
• Assured the quality of MENAT region operations, developed cost of quality, identified risks and opportunities, reduced defects, and elevated customer satisfaction.
• Appointed as Voice of Customer, ensuring requirements communicated and met, feedback and complaints are delivered with actions, issues resolved, and creating stronger customer relationships.
• Championed final inspection punch list, resulting in delivery ahead of schedule, identifying and implementing lesson learns, and improvement in stakeholder satisfaction.
• Led and conducted problem-solving of major issues by utilizing RCA methodology which resulted in improved processes.
• Developed QMS policies & procedures, and performed auditing of QMS as per ISO 9001 requirements.
• Established strategies and KPIs that enhanced operational effectiveness.
• Facilitated stakeholder meetings and managed expectations, leading to better team collaborations and stronger client relationship.

• Successfully executed and managed the overall quality of the design and construction of SABIC mega projects.
• Developed organizational policies & procedures, and performed internal audits for the PMO, resulting in successful re-certification of ISO 9001.
• Led the development of SABIC standard inspection & test plans as continuous improvement project, resulting in identifying best practices, reduced cost of inspection and improved quality.
• Managed the project quality of design & construction contractors, and equipment manufacturers.
• Led cross-functional team, and provided training and coaching for new quality leaders.

• Led the quality and inspection of mechanical equipment, detected major non-conformities and resolved technical issues.
• Developed project QMS procedures, reviewed contractor’s project deliverables and ensured their implementation.

• Delivered complex, high-stakes projects for MA’ADEN Aluminum Company under tight deadlines.
• Introduced new repair process to equipment, resulting in lower repair cost, and early delivery.