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محمد الفيصل, Sales Consultant

محمد الفيصل

Sales Consultant·Jewellery, Damas Jewellery,

المملكة العربية السعودية

دبلوم, Business And Management

الخبرة العملية

مجموع سنوات الخبرة: 10 سنوات, 10 أشهر

Sales Consultant

أغسطس 2023 - حتى الآن

Jewellery, Damas Jewellery,

جدة، المملكة العربية السعودية

أغسطس 2023 - حتى الآن

• Consistently deliver SAR 100, 000+ monthly sales through consultative selling, needs discovery, product
presentation, objection handling, and closing.
• Exceed targets through disciplined clienteling, follow ups, and reactivation outreach.
• Drive high ATV outcomes through value framing, assortment steering, and cross sell discipline.
• Manage client profiles and follow up activity using Proximity clienteling CRM, track outreach, retention,
and reactivation.
• Handle escalations and service recovery via in store, phone, and WhatsApp communication aligned with
policy.
• Track and report KPIs using Excel and Power BI, monitor conversion, ATV, UPT, and sales trends.
• Use Dynamics NAV to support transaction review and stock movement checks, support inventory
availability and data accuracy, support after sales, returns and exchanges per policy.
• Key results: SAR 1.9M+ annual sales, SAR 380K+ repeat sales in 12 months.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Sales Representative

مايو 2020 - يوليو 2022

Ralph Lauren,

جدة، المملكة العربية السعودية

مايو 2020 - يوليو 2022

• Delivered premium customer service and consultative selling, managed end to end sales and after sales
follow up.
• Maintained product knowledge readiness and merchandising standards, supported daily operations and
inventory checks.
• Assisted returns and exchanges per policy, ensured customer satisfaction and service consistency.
• Key result: closed SAR 1.2M+ high value single transaction.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Store Manager

ديسمبر 2019 - أبريل 2020

Circle K,

جدة، المملكة العربية السعودية

ديسمبر 2019 - أبريل 2020

• Managed daily store operations end to end, opening and closing, staffing coverage, task delegation,
customer service, and compliance routines.
• Led a team of 5+ staff, assigned shifts, monitored execution, and coached sales and service standards.
• Owned POS operations, cash handling, end of day cash up and reconciliation, and documentation
accuracy.
• Managed inventory control, replenishment, cycle counts, stock availability checks, and loss prevention
routines.
• Handled escalations and issue resolution to maintain service quality and operational stability.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

VIP Services Coordinator

سبتمبر 2018 - نوفمبر 2019

Fitness Time,

جدة، المملكة العربية السعودية

سبتمبر 2018 - نوفمبر 2019

• Coordinated VIP member services and resolved issues to support satisfaction and retention.
• Managed scheduling, front desk execution, service quality follow up, and escalation handling.
• Supported membership retention through structured follow ups and service recovery.
مجال الشركة:
الأنشطة الرياضية والخارجية
الدور الوظيفي:
إدارية

Assistant Manager

يناير 2014 - يناير 2018

Dukan Retailing Company,

جدة، المملكة العربية السعودية

يناير 2014 - يناير 2018

• Managed daily operations and shift execution, led 6+ staff, delegated tasks, ensured service standards
and compliance.
• Owned replenishment, cycle counts, inventory accuracy, returns and exchanges processing, and basic
loss prevention routines.
• Controlled cash handling and reconciliation routines, ensured documentation accuracy and policy
adherence.
• Covered ASM assessment scope across 17 stores, average 7 employees per store, coordinated
execution follow up across locations.
• Provided temporary acting support to Area Manager during coverage periods.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المحاسبة والتدقيق

التعليم

Alison

يوليو 2025

يوليو 2025

دبلوم، Business And Management

أيرلندا

Completed a comprehensive course covering key areas such as sales strategies, customer engagement, performance management, and ethical selling. Gained skills in persuasive communication, relationship selling (SPIN model), objection handling, and ethical leadership in sales environments.

GENERAL ASSEMBLY

ديسمبر 2019

ديسمبر 2019

دبلوم، Software Engineering

المملكة العربية السعودية

Programming And Problem Solving , Git , HTML/CSS , JavaScript,Ruby,Ruby on Rails,SQL,Mongodb , Node, Express, jQuery , React ,JSON API's , Product Development And Deployment Authentication and Authorization , Algorithm , Data structure , Design Patterns And Presentation Skills
عرض المرفق

EFset

نوفمبر 2018

نوفمبر 2018

دبلوم، English Certificate

المملكة العربية السعودية

المعدل التراكمي (نسبة مئوية): 86%

المعدل التراكمي (نسبة مئوية): 86%

English Certificate, Level C2 , Scor 86/100
عرض المرفق

Radwah High School

يناير 2015

يناير 2015

الثانوية العامة أو ما يعادلها، علمي

المملكة العربية السعودية

المعدل التراكمي (نسبة مئوية): 79%

المعدل التراكمي (نسبة مئوية): 79%

Radwah High School ,Jeddah ,Saudi
عرض المرفق

Skills

Customer Service
Expert
Customer Service
Expert
Showroom Supervisor
Expert
Showroom Supervisor
Expert
Field Work
Expert
Field Work
Expert
Sales
Expert
Sales
Expert
API
Intermediate
API
Intermediate
CLOSING
Expert
CLOSING
Expert
ARABIC
Expert
ARABIC
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
ENGLISH
Expert
ENGLISH
Expert
HABLAR EN PúBLICO
Beginner
HABLAR EN PúBLICO
Beginner
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
PYTHON
Intermediate
PYTHON
Intermediate
REPORTS
Intermediate
REPORTS
Intermediate
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
Management
Expert
Management
Expert
CRM
Expert
CRM
Expert
Sales Management & Team Leadership
Expert
Sales Management & Team Leadership
Expert
Marketing
Expert
Marketing
Expert
Project Management
Intermediate
Project Management
Intermediate
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CYCLE COUNTING
Intermediate
CYCLE COUNTING
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
SALES
Intermediate
SALES
Intermediate
CASH RECONCILIATION
Intermediate
CASH RECONCILIATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
SALES
Intermediate
SALES
Intermediate
SERVICE RECOVERY
Intermediate
SERVICE RECOVERY
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Software Engineer
Project Management
HRD Coloured Stones Professional
HRD Diamond Professional
LEAD1x Exercising Leadership Foundational Principles
Customer Relationship Management (CRM)
UNODC Stakeholder in Combating Trade based Money Laundering (AML TBML)
Luxury Hospitality Brand Management
Customer Relationship Management (CRM)
HRD Coloured Stones Professional
HRD Diamond Professional
LEAD1x Exercising Leadership Foundational Principles
Customer Relationship Management (CRM)
Stakeholder in Combating Trade-based Money Laundering (AML/TBML)
Luxury Hospitality Brand Management
Sales management
Oct 2015
عرض الشهادات
• Building Omnipreneusr
Jul 2017
عرض الشهادات
التدريب
Sales management
FitnessTime
Oct 2015
عرض الشهادات
• Building Omnipreneusr
AL-Dabbagh Holding INC
Jun 2017
عرض الشهادات

الهوايات والاهتمامات

Artifice intelligence researches - API

Self Driving Car . From A to Z

Programing

ODD in - python