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mohammed alfisal, Sales Consultant

mohammed alfisal

Sales Consultant·Jewellery, Damas Jewellery,

Saudi Arabia

Diploma, Business And Management

Work experience

Total years of experience: 10 years, 10 months

Sales Consultant

August 2023 - Present

Jewellery, Damas Jewellery,

Jeddah, Saudi Arabia

August 2023 - Present

• Consistently deliver SAR 100, 000+ monthly sales through consultative selling, needs discovery, product
presentation, objection handling, and closing.
• Exceed targets through disciplined clienteling, follow ups, and reactivation outreach.
• Drive high ATV outcomes through value framing, assortment steering, and cross sell discipline.
• Manage client profiles and follow up activity using Proximity clienteling CRM, track outreach, retention,
and reactivation.
• Handle escalations and service recovery via in store, phone, and WhatsApp communication aligned with
policy.
• Track and report KPIs using Excel and Power BI, monitor conversion, ATV, UPT, and sales trends.
• Use Dynamics NAV to support transaction review and stock movement checks, support inventory
availability and data accuracy, support after sales, returns and exchanges per policy.
• Key results: SAR 1.9M+ annual sales, SAR 380K+ repeat sales in 12 months.

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Representative

May 2020 - July 2022

Ralph Lauren,

Jeddah, Saudi Arabia

May 2020 - July 2022

• Delivered premium customer service and consultative selling, managed end to end sales and after sales
follow up.
• Maintained product knowledge readiness and merchandising standards, supported daily operations and
inventory checks.
• Assisted returns and exchanges per policy, ensured customer satisfaction and service consistency.
• Key result: closed SAR 1.2M+ high value single transaction.

Company industry:
Retail & Wholesale
Job role:
Sales

Store Manager

December 2019 - April 2020

Circle K,

Jeddah, Saudi Arabia

December 2019 - April 2020

• Managed daily store operations end to end, opening and closing, staffing coverage, task delegation,
customer service, and compliance routines.
• Led a team of 5+ staff, assigned shifts, monitored execution, and coached sales and service standards.
• Owned POS operations, cash handling, end of day cash up and reconciliation, and documentation
accuracy.
• Managed inventory control, replenishment, cycle counts, stock availability checks, and loss prevention
routines.
• Handled escalations and issue resolution to maintain service quality and operational stability.

Company industry:
Retail & Wholesale
Job role:
Management

VIP Services Coordinator

September 2018 - November 2019

Fitness Time,

Jeddah, Saudi Arabia

September 2018 - November 2019

• Coordinated VIP member services and resolved issues to support satisfaction and retention.
• Managed scheduling, front desk execution, service quality follow up, and escalation handling.
• Supported membership retention through structured follow ups and service recovery.

Company industry:
Sports & Outdoor Activities
Job role:
Administration

Assistant Manager

January 2014 - January 2018

Dukan Retailing Company,

Jeddah, Saudi Arabia

January 2014 - January 2018

• Managed daily operations and shift execution, led 6+ staff, delegated tasks, ensured service standards
and compliance.
• Owned replenishment, cycle counts, inventory accuracy, returns and exchanges processing, and basic
loss prevention routines.
• Controlled cash handling and reconciliation routines, ensured documentation accuracy and policy
adherence.
• Covered ASM assessment scope across 17 stores, average 7 employees per store, coordinated
execution follow up across locations.
• Provided temporary acting support to Area Manager during coverage periods.

Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Education

Alison

July 2025

July 2025

Diploma, Business And Management

Ireland

Completed a comprehensive course covering key areas such as sales strategies, customer engagement, performance management, and ethical selling. Gained skills in persuasive communication, relationship selling (SPIN model), objection handling, and ethical leadership in sales environments.

GENERAL ASSEMBLY

December 2019

December 2019

Diploma, Software Engineering

Saudi Arabia

Programming And Problem Solving , Git , HTML/CSS , JavaScript,Ruby,Ruby on Rails,SQL,Mongodb , Node, Express, jQuery , React ,JSON API's , Product Development And Deployment Authentication and Authorization , Algorithm , Data structure , Design Patterns And Presentation Skills
View attachment

EFset

November 2018

November 2018

Diploma, English Certificate

Saudi Arabia

GPA (percentage): 86%

GPA (percentage): 86%

English Certificate, Level C2 , Scor 86/100
View attachment

Radwah High School

January 2015

January 2015

High school or equivalent, علمي

Saudi Arabia

GPA (percentage): 79%

GPA (percentage): 79%

Radwah High School ,Jeddah ,Saudi
View attachment

Skills

Customer Service
Expert
Customer Service
Expert
Showroom Supervisor
Expert
Showroom Supervisor
Expert
Field Work
Expert
Field Work
Expert
Sales
Expert
Sales
Expert
API
Intermediate
API
Intermediate
CLOSING
Expert
CLOSING
Expert
ARABIC
Expert
ARABIC
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
ENGLISH
Expert
ENGLISH
Expert
HABLAR EN PúBLICO
Beginner
HABLAR EN PúBLICO
Beginner
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
PYTHON
Intermediate
PYTHON
Intermediate
REPORTS
Intermediate
REPORTS
Intermediate
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
Management
Expert
Management
Expert
CRM
Expert
CRM
Expert
Sales Management & Team Leadership
Expert
Sales Management & Team Leadership
Expert
Marketing
Expert
Marketing
Expert
Project Management
Intermediate
Project Management
Intermediate
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CYCLE COUNTING
Intermediate
CYCLE COUNTING
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
SALES
Intermediate
SALES
Intermediate
CASH RECONCILIATION
Intermediate
CASH RECONCILIATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
SALES
Intermediate
SALES
Intermediate
SERVICE RECOVERY
Intermediate
SERVICE RECOVERY
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Software Engineer
Project Management
HRD Coloured Stones Professional
HRD Diamond Professional
LEAD1x Exercising Leadership Foundational Principles
Customer Relationship Management (CRM)
UNODC Stakeholder in Combating Trade based Money Laundering (AML TBML)
Luxury Hospitality Brand Management
Customer Relationship Management (CRM)
HRD Coloured Stones Professional
HRD Diamond Professional
LEAD1x Exercising Leadership Foundational Principles
Customer Relationship Management (CRM)
Stakeholder in Combating Trade-based Money Laundering (AML/TBML)
Luxury Hospitality Brand Management
Sales management
• Building Omnipreneusr

Training
Sales management
FitnessTime
Oct 2015
Show credentials
• Building Omnipreneusr
AL-Dabbagh Holding INC
Jun 2017
Show credentials

Hobbies and interests

Artifice intelligence researches - API

Self Driving Car . From A to Z

Programing

ODD in - python