On!Track implementation and care specialist (ICS)
Hilti Saudi Arabia
مجموع سنوات الخبرة :6 years, 9 أشهر
- Impalement ON!TRACK software and Hardware as customer required.
- Assist in management meetings and on site analysis to understand customers.
- Tailor solutions for customers' needs.
- caring about customer Visits and calls.
- Troubleshoot solutions to resolve system issues
-Achievement
- Represent Saudia Arabia in testing our new version of our Assets management system with global team.
- Continuous knowledge development and awareness for latest IT technology products and services (Hardware and Software).
- Install, configure and support LANs, WANs and Internet systems.
- Maintain network and workstation hardware and software.
- Manage performance tuning and capacity planning activities to enhance the performance of network resources.
- Provide telephone and desktop support to internal users.
- Analyze user support statistics and recommend appropriate measures.
- Ensure Site connectivity to VPN of the organization and communicate with External /service provider when required.
Job Responsibilities:-
• Responsible for Nour Net (ISP) Remote Link for ETE Readymix Monitoring & Coordination with NOC Team in case of Maintenance issues just to ensure the End-to-End connectivity Status.
• Responsible for ITC (ISP) Remote Link for ETE Readymix Monitoring & Coordination with NOC Team in case of Maintenance issues just to ensure the End-to-End connectivity Status.
• Responsible to provide the End-to-End Connectivity for all Local Links (AirFiber, Ubnt, Wireless Access Point).
• Generate a Report for the Remote Links for QOS Provided by the ISP.
• Assists in the Management of Wireless Access Point in LAN.
• Organized Survey for Remote Site Internet (STC, Mobily, Stc). Availably Requirement and Deploy them efficiently in the existing LAN Network.
• Responsible to Provide Full Coordination and Support to the Help-Desk Team for Daily (TT's)Troubleshooting Issues related to Desktop, Printer, Plotter, Access-Point, Software, IP Telephone, Fax-Machine.
• Assists and Coordinate with Help-Desk Team for the Preparation of PR and Follow up with Procurement Dept. just to ensure the ON Time Delivery as per requirement.
• Follow-Up with Help-Desk Team to ensure the Qos as per SLA regarding Daily Task.
• Follow-Up with Help-Desk Team Member to ensure the Qos as per SLA regarding Daily Task and assists as per requirement.