Senior Admin Executive & HR
Mitsui & co
Total years of experience :12 years, 7 Months
•IT Solution. Monitoring and maintaining computer systems and networks, providing support, including procedural documentation and relevant report and troubleshooting system and network problems and diagnosing and solving hardware/software faults. Monitor the backups for each workstation and server.
•to have a proper asset control
•Supervise the IT team.
•devising and maintaining office systems;
•using content management systems to maintain and update websites and internal databases;
•managing and maintaining budgets, as well as invoicing;
•liaising with staff in other departments and with external contacts;
•recruiting, training and supervising junior staff and delegating work as required;
•manipulating statistical data;
•Arranging both in-house and external events.
•Human resource assignments: Generating pool of prospective applicants for recruitment, coordination with recruitment agencies, conducting interviews, suggesting & enrolling employees into training programs and managing company’s staff appraisal system.
•Administration assignments: Maintaining staff leave records, end of service calculation & settlement, staff attendance management and various internal reporting to company’s local & international divisions.
•Bank payments: Handling company payments and payroll through corporate banking system.
•Government assignments: supervising Government Affairs employees to issuing Invitation Letters, registration & coordination with various governmental authorities (GOSI, SAGIA, Chamber of Commerce, Labor Office, TAMM, Muqeem and Utility Companies).
Roles and Responsibilities:
* Identify diagnose and resolve level one problems.
* Support all new incidents for Voice, Data and Office Equipment.
* Provide one-on-one end-user problem resolution over the phone.
* Provide support for user authentication and application problems.
* Assists in the configuration of user desktop hardware, software and peripherals.
* Utilize the minimum time to report and resolve user incident or inquiry.
* Escalate users request to second level support if it was not solvable within the appropriate timeframe.
* Respond to users complains and concerns.
* Ensure user’s Information is protected.
* Use the Remedy system to report user incidents.
* Act as the focal point for any major IT incidents.