محمد المراغي, Senior Operation And Customer Service Officer

محمد المراغي

Senior Operation And Customer Service Officer

Barwa bank

البلد
قطر - الدوحة
التعليم
الثانوية العامة أو ما يعادلها, -
الخبرات
12 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 3 أشهر

Senior Operation And Customer Service Officer في Barwa bank
  • قطر - الدوحة
  • يناير 2014 إلى مارس 2018

•Working closely with the Retail, Credit and Credit Risk department and provide Finance services
•Review and approve all types of files related to retail
•Serves Customers by providing banking services and product in all branches .
banking products such as: Personal finance, Home finance, Credit Card, vehicle finance
•Analysing client’s financial statements and Credit Bureau reports to determine the degree of risk involved in lending Money to the Clients before approving the case
•Implement All policies obtained by Qatar Central bank Before approving the Finance request
•Coordinating with the Retail Credit team with the required documents, Pricing matrix and the policy to proceed the Finance
•Work with direct reports to identify and establish medium to short term strategic priorities and targets, in line with Barwa Bank policies and guidelines and ensures their successful execution

Senior Customer Service Officer في OOREDOO
  • قطر - الدوحة
  • يناير 2005 إلى ديسمبر 2012

•Serves customers by providing Telecommunication products and service information; resolving product and service problems
•Manage key relationships, identify and develop opportunities to maximize penetration in key organization
•Develop and maintains positive relationships with ooredoo clients through excellent customer service
•Keep management informed by submitting activity and result reports, such as daily visit reports, weekly pipeline
•Winner of best performance ‘’letter of appreciation’’ in customer support

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, -
  • في Ahmed Bin Hanbal School
  • ديسمبر 2004

Specialties & Skills

HR Operations
Core Banking
Retail Banking
Communications
Familiar with Microsoft software productivity tool such as Office: Word, Excel, PowerPoint.
Familiar with most for the programs such as Oracle, Geneva marketing, Imovie, Photoshop.
Outstanding analytical ability and flair for customers and clients.
A Video game reviewer & presenter in a video game industry in Qatar.
Self-Motivated, Strong Communicator and team Player.

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
اليابانية
متوسط

التدريب و الشهادات

OOREDOO - To Who It May Be Concern (الشهادة)
تاريخ الدورة:
December 2012
صالحة لغاية:
December 2036
Information awareness , AML , Frauds awareness , business management (الشهادة)
تاريخ الدورة:
March 2015
صالحة لغاية:
December 2020
Retail sales & Service skills (تدريب)
معهد التدريب:
Barwa Bank
تاريخ الدورة:
March 2015
المدة:
20 ساعة
The implementation of foreign account tax compliance at FATCA (تدريب)
معهد التدريب:
Barwa Bank
تاريخ الدورة:
June 2014
المدة:
48 ساعة

الهوايات

  • Video game Reviewer YouTube presenter | KHALASTA
    •Presenting and covering video game news and reviews at khalasta channel www.khalasta.com https://m.youtube.com/watch?v=HXM3_NDYsp8 Also Interact with the Arab and bilingual gaming community in the Arab world via Social Media and user submitted content on the website , Last but not least ! I Produce online content such as Gaming News, Reviews and announcement