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Mohammed AlQassab, IT Analyst

Mohammed AlQassab

IT Analyst·Teleperformance

Saudi Arabia

Bachelor's degree, NETWORK SYSTEMS SUPPORT

Work experience

Total years of experience: 13 years, 3 months

IT Analyst

October 2015 - Present

Teleperformance

Khobar, Saudi Arabia

I found this job using Bayt.com

October 2015 - Present

Respond to Help Desk and customer work orders and trouble tickets.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Followed up with customers about resolved issues to maintain high standards of customer service.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Information Technology

Data Entry

April 2013 - October 2016

Abdulmohsen Alghanim and Sons Co

Qatif, Saudi Arabia

April 2013 - October 2016

Company industry:
Construction & Building
Job role:
Information Technology

Education

Dammam College of Technology

August 2021

August 2021

Bachelor's degree, NETWORK SYSTEMS SUPPORT

Saudi Arabia

GPA (point): 4.74 out of 5

GPA (point): 4.74 out of 5

Jubail Industrial College

May 2015

May 2015

Diploma, Information Technology

Saudi Arabia

GPA (point): 3.03 out of 4

GPA (point): 3.03 out of 4

As Graduates of Computer and Information Technology AS Program: 1. pursue a successful career in the field of Computer and Information Technology; 2. Work effectively as individuals or in professional teams to solve Computer and Information Technology problems. 3. Demonstrate effective communication skills; 4. Have enhanced their professional skills by means of continuing education and professional development; and 5. emonstrate professional and ethical responsibilities towards their profession, society and the environment as well as the respect for diversity.

Skills

Software Installation

Expert

Call Center

Expert

End User Support

Expert

Web Design

Expert

Windows Support

Expert

Database management

Expert

Networking

Intermediate

Programming

Intermediate

Software Installation

Expert

Call Center

Expert

End User Support

Expert

Web Design

Expert

Windows Support

Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
hdi customer service representative
Aug 2022

Hobbies and interests

Football