Manager
Shamel Food Company
Total des années d'expérience :13 years, 4 Mois
Update and Maintain the Annual Training Calendar for the entire Kingdom of Saudi Arabia for shamel Food company & Sub-Franchisees in quarterly basis
Prepare & Plan the training budget for the department and help in minimizing the cost of the training and development department .
Conduct training sessions which includes the brand standard and other Key soft Skills such as customer service, sales techniques, leadership, managerial and supervisory skills which may involve demonstrating equipment, operating, leading group discussions or role-playing activities and employing experts to run sessions
Emphasize the area of weakness of all stores based on the store compliance report and make corrective action during the training accordingly & Develop an On-The-Job or Co-op training programs for potential candidates.
Evaluating the employees and giving feedback to franchise about their performance after the training
Supervising the Subway University and the learning cycle and increasing the the percentage of the completion rate of the learning courses to be 90 % instead of 55% which has reflected directly to the performance of staff in store level.
Supervising the hands on training in the training stores that are designated for coaching and training current employees as well as new hired
As a Food Safety Trainer, I train the managers to be food safety trainers for level 4 food safety as per the HACCP Standard and helped of implementation the ( Menu Safe System ) as a result of this implementation, the average Ticket has increased by 5% as a result of trusting our products
Lead (TNA) Training Needs Analysis for the in-store employees, and in-class trainees & develop programs based on needs analysis to assess the gap between current and required performance.
Customizing the training materials after conducting training need analysis and customize it as per the company’s need.
Analyzing the KPI's of Subway Stores (productivity, drink percentage, Units sold ) to increase their profitability and sales by giving recommended needed Workshops.
Adding my personal print in the customer service workshops, which I personally developed, and as a result the customer complaints have reduced by 25% as per the regional office records.
2-Accountant 01/04/2011-1/4/2012
• Reconciliation: Preparation of bank reconciliations and reconciliations with suppliers, contractors and match them monthly.
• Recording Monthly closing adjustments for expenses accrued and paid in advance and depreciations.
• Prepare and review, expense, payroll entries, invoices, and other accounting documents.
• Preparation of reports required by the administration.
07/2010- 3/2011 Accountant
Elreha Corporation, Amman, Jordan
• Recovered expenses by using "QuickBooks"
• Responsible for payment checks and journal preparations
• Dealt with all income and outcome invoices
• Controlled petty cash payments and cash receipts
On a daily basis
07/2010- 3/2011
Store Supervisor
Elreha Corporation, Amman, Jordan
• Multi-Admin tasks to run a very busy department to minimize operational losses by purchasing raw material in time
• Recovered shortage of raw material
• Coordination of production, accounting and sales
10/2007- 05/2010 Petra University, Amman, Jordan B.A. of Accounting
04/2005-05/2006 University of Bonn, Germany German Language Course TEST Daf
2002-2003 High School, Amman, Jordan EliteSecondarySchool Development