BACK OFFICE & COMPLAINTS REPRESENTATIVE
Mobily
Total des années d'expérience :6 years, 3 Mois
Handled customer complaints, processed orders, and provided information about an organization’s products and services.
Took orders, calculated charges, and processed billing or payments
Reviewed or made changes to customer accounts
Reviewed and selected standard responses for answers or solutions
Reported major complaints to higher management or other departments.
Communicated with each customer after solving his/her complain.
Handled customer complaints, processed orders, and provided information about an
organization’s products and services.
* Took orders, calculated charges, and processed billing or payments
* Reviewed or made changes to customer accounts
* Reviewed and selected standard responses for answers or solutions
* Reported major complaints to higher management or other departments.
* Communicated with each customer after solving his/her complain.
Interacted with customers to provide and process information in response to inquiries,
concerns, and requests about data, 4G, LTE, and IPTV services.
* Gathered customer’s information and determine the data issue by evaluating and
analyzing the symptoms if they have internet issues.
EXECUTIVE LEADERSHIP PROFESSIONAL DEVELOPMENT CERTIFICATE
EDUCATION