ASSISTANT OPERATIONS MANAGER
Al Asmakh Facilities Management
مجموع سنوات الخبرة :10 years, 5 أشهر
• Coordinated and authorized all activities and tasks related to property takeovers, ensured a well-planned and effective approach. Collaborated with internal and external stakeholders to address and resolve outstanding maintenance issues.
• Assessed the requirements of facilities and associated establishments, and oversaw the preparation of comprehensive reports and recommendations on their current status.
• Oversaw the delivery of both hard and soft services, with a strong focus on enhancing and delivering critical business services.
• Supported the Head of Operations and Project Engineers in developing construction and action plans. Prepared site plans that align with project requirements, drawings, specifications, target dates, and cost estimates.
• Monitored and controlled costs, ensured adherence to approved budgets.
• Fostered and maintained strong relationships with clients and suppliers, ensured excellent communication and collaboration.
• Implemented and monitored Key Performance Indicators (KPIs) for each contributing service within the FM Service, ensured effective communication and regular review.
• Conducted thorough reviews of contractor method statements and Risk assessments, ensured compliance with QHSE regulations before issuing work permits.
• Provided valuable recommendations for selecting contract services and actively participated in vendor negotiations to establish service level agreements (SLAs).
• Assessed and addressed the needs of tenants and occupants, promptly resolved their issues to enhance the satisfaction of both management and tenants.
• Played a key role in the preparation of management annual budgets by estimating facilities management and maintenance costs, as well as provided future projections.
• Developed and executed a comprehensive facility management program, including preventative maintenance and ensured adherence to maintenance plans and resource allocation.
• Actively participated in FM audits and inquiries, conducted regular inspections and verified the quality of work performed.
• Ensured strict compliance with Company and Client policies, as well as statutory regulations pertaining to Health & Safety, safe working practices, hygiene, cleanliness, fire safety, and COSHH.
• Organized regular technical training sessions, scheduled HSE gatherings, and arranged staff welfare facilities within the workplace and staff accommodations.
• Conducted regular meetings with staff and outsourced services team to ensured adherence to maintenance programs, timely completion of work requests, and satisfactory fulfillment of requirements.
Achievements:
• Played a pivotal role in the mobilization and commencement of operations for all Doha Bank properties and premises.
• Successfully managed the takeover of 6 internal properties, consisting of approximately 700 apartment and villa units across various locations. Conducted thorough snagging and de-snagging inspections, ensuring a smooth handover process with comprehensive documentation, including layouts and document submittals.
• Implemented asset capturing procedures for all new projects, including barcoding and initiating planned preventive maintenance (PPM) schedules and activities.
• Proactively identified service level agreement lapses during the Defect Liability Period (DLP) and capitalized on revenue opportunities by undertaking those works in-house.
• Strategically relocated all staff accommodations to their respective operation zones during the COVID-19 pandemic, ensuring seamless operations and preventing outbreaks by strictly adhering to systematic and stringent hygienic regulations.
• Ensured the safe operations of all facilities while maintaining uninterrupted workflow, providing regular communication and progress reports on capital projects to management.
• Conducted site visits and attended meetings with the Main Contractor and Consultant to address key project issues and implement corrective actions.
• Scheduled preventive and corrective maintenance for campus facilities and student hostels.
• Planned and coordinated tasks for technicians, overseeing their activities in new expansions and refurbishment projects within the campus.
• Developed tracking tools to visualize technician performance on a daily, weekly, and monthly basis, provided regular training to enhance their skills.
• Conducted regular maintenance checks on facility buildings, including safety and security aspects, and ensured warranty support from contractors during the defect liability period (DLP).
• Collaborated closely with in-house operations staff and third-party operations and engineering staff to obtain SACSCOC, ABET, and CAA accreditations for the university.
• Reviewed consultant and contractor proposals and submissions for capital projects.
• Conducted daily facility inspections, ensuring all issues were promptly addressed and resolved. Prepared weekly status reports on repairs and maintenance, including cost impact.
• Managed and operated HVAC systems, electrical equipment, plumbing systems, firefighting systems, and building repairs, maintained proper documentation.
• Oversaw and supervised elevator maintenance, fire and safety services provided by AMCs, ensured compliance with service level agreements and key performance indicators (KPIs).
• Organized and conducted fire drills and other exercises related to accreditations, safety, and security. Complied with safety procedures and requirements, and effectively responded to emergencies.
Achievements:
• Successfully completed capital projects within designated timelines and allocated budgets.
• Played a crucial role in facility management, leading to the attainment of SACSCOC, ABET, and CAA accreditations for the institution.
• Implemented a comprehensive restructuring of company practices, policies, and procedures, resulting in significant improvements in vendor selection, contract management, staff development, management/contractor relations, MEP, and fire & safety systems.
• Achieved a 20% reduction in the maintenance budget by implementing timely scheduling of preventive and corrective maintenance activities.
• Developed and executed a preventative maintenance program for HVAC equipment, resulting in savings of AED 85, 000 in repair costs during the first year and increased equipment reliability.
• Designed and delivered technical training courses covering basic electrical, HVAC, plumbing, CCTV, access control, and fire & safety, leading to enhanced work efficiency among staff members.
• Implemented innovative techniques to optimize energy consumption and reduce overall energy usage.
• Prepared Tender Documents and Bill of Quantities (B.O.Q.).
• Developed and maintained project schedules in accordance with established project management practices.
• Reviewed project contract documents and monitored on-site activities to ensure compliance.
• Created layouts and single line diagrams using AutoCAD, and designed schemes accordingly.
• Designed, installed, tested, and commissioned various electrical components such as RMU, Transformers, LV Panels, Circuit Breakers, ATS, Special Panels, Bus ducts, DG Sets, Power & Control Cables tailored to specific application requirements.
• Oversaw the installation of complete Electrical systems, including earthing and Lightning Protection systems.
• Designed and executed LV systems, including CCTV, PA system, Fire Alarm, etc.
• Supervised and led teams to safely and efficiently complete work ahead of schedule, generating completion reports and assisted in inspection procedures.
• Coordinated with government agencies for project approval and technical sanction.
• Attended meetings, prepared reports, and delivered presentations to managers and clients.
First Class Bachelor’s Degree in Electrical & Electronics Engineering (B. Tech) from Calicut University Institute of Engineering & Technology (CUIET), Kerala-India