Sales Executive
UFG Freight Services LLC
Total years of experience :10 years, 5 Months
Responsible for developing a plan to achieve sales target.
Responsible for carrying out prospecting calls.
Responsible for establishing and managing relationships with customers in need of the firm’s freight transportation services.
Maintain consistently positive interactions to nurture customer relationships.
Take ownership of customer issues and follow-through till resolution.
Represent the firm in negotiating and building relationship with shippers and carriers.
Responsible for aiding successful pick-up and delivering, and over the road assistance while customers’ freight moves across America’s motorways.
Perform Cold-calling and work to build a book of businesses.
Customer Service & Sales Support:
Assisting client \[customers & vendors\] inquiries via email and telephone.
Assess and resolve customer issues with transactions.
Liaise with other departments such as accounting, sales, and IT to ensure client concerns are resolved.
Generate sales and purchase contracts as directed by the sales team
Assist sales team in analyzing contractual commitments, customer specifications, and other data to plan and develop logistic program activities.
Review margin analysis with merchandisers.
Order Processing & Logistics Coordination:
Proof check and process orders provided by customers (Import, Exports and Cross Countries Worldwide).
Quality control documentation and other paperwork associated with processing of orders.
Track status of commodity deliveries or handover with third party facilities.
Handling of all related and ad-hoc administrative duties related to assigned order processing.
Manage accounts and coordinate with 3rd party freight providers to ensure on-time deliveries.
Ensure to secure low-cost rate deals for deliveries with 3rd party freight providers.
Coordinate transportation requirements at multiple freight facilities.
Identifying new leads and potential markets via online social media platforms.
Handling of e-mails, e-filing all confidential documents and email conversations.
Record details of passports received and making online payments prior to submitting to the embassy.
Coordinating with various travel agents to reserve air tickets for the candidates at best prices.
Applying and handling the Foreign Employment Bureau refund on a monthly basis.
Preparing internal memos, letters, faxes, document transmission via e- mail and courier to Middle East based recruiters.
Dealing with foreign delegates, supporting them in interviews and arranging their travel needs.
Initial point of contact between internal executives and external clients.
Assisting the Head of Departments with monthly payroll related reports.
Making travel arrangements for the CEO and Board of Directors.
Arranging the payment of in-house and outdoor staff through computerized payroll systems.
Maintaining leaves, sickness and overtime reports on a weekly and monthly basis.
Assisting HR Manager with reconciliation and payment of payroll.
Secure network by developing network access, monitoring, controlling, evaluating and maintaining documentation.
WFMS (Work Force Managing System) Dealing with Tickets
RTTS - Referring site alarms, outages etc.
NPTS (Network Project Tracking System)
Power Payment for the Sites
Performance tuning; troubleshooting network problems; escalating problems to vendor.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, software deployment, security updates and patches.
Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
Monitor systems for equipment failure or errors in performance and notify supervisors.
Operate spread sheet programs to load and use data to produce reports by entering client and account data from source documents received.
Assist the preparation of monthly and yearly management accounts and financial statements.
Complete and maintain sales invoices and other finance related documents.
Maintain and record weekly wages, petty cash and other journal posting.
Following Supply Chain and Logistics Management and Following IATA Dangerous Goods Regulation
Higher National Diploma in Association of Business Executive – Oxford College of Business Studies, Sri Lanka
Diploma in Advance Networking Administration (UK Edexcel Affiliated)