Presales
Future Technology
Total years of experience :17 years, 2 Months
Responsible for the technical sale of the Company's products and services
Ensure all technical pre-sales issues are resolved
Prepare response to RFP
Interact with the customer to understand the requirement and propose and present
the solution meeting the customer requirement.
Explaining the value, benefits of the proposed solution and Future Technology as a
Valued Added Reseller of AVAYA.
Holding workshops and presentations for internal sales team and for customers
Be an interface between AVAYA Professional Services team and the customer for
project implementation and designing the solution. .
Managing cross-functional stakeholder’s requirements and expectations. Ensure that
the infrastructure/ network design is customized to support diverse client and
respective security needs.
Participate in project planning sessions with PMO / Client Projects team and Business
Leaders to analyse business / technology requirements and outline the propose
solution.
Interfacing with customers to assist them with defining business and technical
requirements and influencing customers decisions
Responsible for creating UC & CC solution based on AVAYA products for company’s
sales to sell as a standard offering
Create design, quote and reference architectures for given scenarios.
Participate in project planning sessions with PMO / Client Projects team and Business
leaders to analyze business / technology requirements and outline the proposed
solution.
Manage vendors for the procurement, evaluation and negotiation of technology
requirements and ensure a seamless support
To ensure that projects are getting delivered within the defined Scope, Schedule, Cost
and Quality. Create Implementation plan, execute and testing of the solution.
Managing cross-functional stakeholder’s requirements and expectations. Ensure that the
infrastructure/ network design is customized to support diverse client and respective
security needs.
Design, development and delivery of technical workshops, POC for customers and
prospects.
•Responsible for technical aspects during the sales process, supporting sales Manager in site surveys, technical discovery and in qualifying prospective customers.
•Design and engineer solutions based on customer requirements, provide a design document or diagram as necessary and present solutions to the prospect or customer.
•Analyze customer’s business needs and providing technical and consultative sales support to win new opportunities or grow existing accounts.
•Build and maintain relationships with prospects and existing customers.
•Actively participate in post-sales activities such as customer network planning, customer training and continually update customers on new service offerings and pricing.
•Developing and presenting technical sales training for the sales team.
•Install, configure and maintain AVAYA products/Solutions.
•Document troubleshooting guides and technical product training
•Review the Statement of work (SOW) and hold conversations with project stake holders to determine/confirm the customer requirements and if such requirements are possible.
•Participate in the kickoff, planning and discussion calls with the project stake holders for projects on installation, upgrade, integrations with Avaya communication manager, AVAYA Messaging systems like Modular Messaging, Intuity Audix, Application Enablement System and Call Management System.
•Work with the vendor on integrating the AVAYA Call Management System with the work force management servers like Verint, Aspect, and Cisco ICM/PG server.
• Configuration of ISDN trunks, including the administration of the DS1 cards, route pattern, signaling and trunk groups.
•Support SIP and H.323 integration of Modular Messaging system with AVAYA Communication Manager with and with out the SES server.
•Integration of various messaging systems from AVAYA using the Message networking server.
•Provide First day of Business support and post implementation supports to the customers.
•Provide knowledge transfer to the customers.
•Work with the sales team and the Business partner to answer the technical questions during the sales process and help them place correct SAP order for the project.
• When see an opportunity up sell various AVAYA offered services and products to the customers.
•As a process champ for the team work on building efficiencies as part of continuous process & delivery improvement, which involves preparing JOB AID, Check lists for project execution.
•Provide support to Nortel Networks global enterprise customers for VPN Routers 221 & 251 (200 Series), 1010, 1050, 1100 (1000 Series), 600, 1750, 2700, 2750, 5000.
•Educate the customers about the main features available on Nortel VPN Router systems i.e., Routing, Tunneling, Firewall, WAN, Frame Relay, Encryption, QoS capabilities
•Configure Nortel VPN Router system with specified interfaces to make the system fully operational
•Configure a user tunnel and resolve any connectivity issues.
•Installation of Nortel VPN client and resolving connectivity issues.
•Configure branch office tunnels, including the use of static and dynamic addresses.
•Configure the Nortel VPN Router for dynamic routing including RIP, OSPF.
•Configure the Nortel VPN Router State full Firewall, filters to provide secure communication.
•Upgrading, backing-up, and recovering Nortel VPN Router systems
•Given a hypothetical connectivity problem scenario or output from a fault management tool, identify and resolve the fault.
•Given a Nortel VPN Router log excerpt, interpret the log and/or determine the appropriate resolution for the hypothetical problem